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Wednesday, September 23, 2015

Learning to Practice Safe Stress: Understanding Key Challenges and Stressors for the Disability Community

Here is the link to the abbreviated version of my feature essay that appears in the Sep 2015, ENCV Declaration:  The Whole Health Issue.

or

Here is the link to the entire essay:

or


Learning to Practice Safe Stress: Understanding Key Challenges and Stressors for the Disability Community

by Mark Gorkin, MSW, LICSW (in consultation with Bob Rudney, author of the disability novel, Lovers Lame, and Director of EXCEL, a Disabilities/Career Support and Networking Group)


Shortly after a recent playful yet poignant "Practice Safe Stress" program for the disability advocacy organizations ENDependence Center of No. VA and EXCEL, I was asked to write a concise piece on "Stress Management," focusing on folks with disabilities. With no time and words to waste...first the “Stressors” (Part I) then the “Stress Resilience Skills and Strategies” (Part II).

Key Stressors

1. Daily Challenges and Obstacles. Having a disability by definition means facing tangible challenges and obstacles to performing daily activities. This not only involves the obvious physical infirmity and added routine/operational time and hassle, for many there's also the challenge of having a mostly "invisible" disability, e.g., depression or other psychological disorders, learning disabilities, internal medical condition, etc. It's often hard for the unaware to empathize when the person seems "healthy" or "normal."

2. Adult Onset vs. Congenital Diversity. Surely, being disabled from birth poses its own unique life challenges and learning curves. Naturally, this individual may have many years to come to terms with his or her medical-psychological condition. (Of course, many folks with invisible disabilities go mis- or undiagnosed well into adulthood.) However, becoming significantly impaired-injured if not immobilized by a stroke or car accident as an adult is an acute and profound life crisis and turning point. First there's extensive rehabilitation, fraught with arduous uncertainty. Then, not only the grief of the immediate trauma and compromised physical aptitudes, but also the pain surrounding loss of identity, self-worth, and sense of competence, or the agonizing comparison between a current and former self. (A novel that perceptively captures the different roads to disability is Bob Rudney's, Lovers Lame.)

3. Normal Stressors. The everyday challenges of work, finances, family and intimate relationships, raising kids, transportation and commuting, etc., are part of the normative experience of the disability community. However, the mundane reality is closer to stress on steroids. One example: the difficulty of both finding a job in a narrow (if not close-minded) job market as well as obstacles to getting to the job, especially when public transportation is scarce or unreliable. (For example, in the Greater DC Metro system, escalators and elevators, not to mention trains, are often out of service, turning a morning or evening commute into an adventure that not even Odysseus would envy.)

4. Social Relations and Isolation. Pursuing relationships may become a “partner accessibility” test, especially if getting out is a physical or psychological challenge. After a while, many forego making the effort. At the same time there's the perception of (if not judgment by) the larger community. Often lacking knowledge about the strengths and vulnerabilities of the disability collective, uneasy with apparent and assumed differences, a subtle or overt pattern of social exclusion, if not outright stigmatization, may become the norm. I recall a woman dependent on a motorized scooter for street motility frustrated by pedestrians who “envied her mode of transportation.” (FYI, Lovers Lame addresses many of these issues.)

5. Navigating Various Bureaucracies. Quick mind game for the non-disabled: How do you typically feel about having to go to the DMV to get a license, to register a new vehicle, or take an inspection test? Am I the only one whose stomach starts churning? Again imagine your stress level if you need to frequently engage with the medical, social service, vocational rehab, or HUD bureaucracies? Not only is the issue of “dependency on others” an ongoing role and relationship challenge, so too receiving conflicting directives from those perched on Mount Olympus.

Closing Summary

Five common stressors for the disability community have been identified: 1) Daily Challenges and Obstacles, 2) Adult Onset vs. Congenital Diversity, 3) Normal Stressors, 4) Social Relations and Isolation, and 5) Navigating Various Bureaucracies. Stay tuned for Part II: Skills and Strategies for Practicing Safe Stress!

Mark Gorkin, MSW, LICSW, "The Stress Doc" ™, a Licensed Clinical Social Worker, is a national keynote speaker and "Motivational Humorist" known for interactive, inspiring, and FUN programs for government agencies & major corporations. The Doc is a training and Stress Resilience Consultant for several national consulting firms. He has also led “Resilience, Team Building and Humor” programs for various branches of the Armed Services.  A former Stress and Violence Prevention Consultant for the US Postal Service, Mark is the author of Practice Safe Stress, The Four Faces of Anger, and Resiliency Rap. For more info on the Doc's "Practice Safe Stress" programs or to receive his free e-newsletter, email stressdoc@aol.com or call 301-875-2567.
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Skills and Strategies for Practicing Safe Stress!

by Mark Gorkin, MSW, LICSW (in consultation with Bob Rudney, author of the disability novel, Lovers Lame, and Director of EXCEL, a Disabilities/Career Support and Networking Group)


We have made strides in acknowledging our diversity as a culture and society.  We recently celebrated the 25th anniversary of the Americans with Disabilities Act.  Still, it's also vital to underscore that we are all more human than otherwise.  And this wisdom applies when highlighting Stress Resilience tools and techniques, that is, when extolling the importance of cultivating a mind-body mindset and methodology valuable for the disabled and the non-disabled alike.

However, I will note Two Stress Resilience Resources with which almost all having a disability can relate:

1.  Draw On Your Problem-Solving Skills.  People with disabilities are always figuring out every day “workarounds” – adaptive physical and/or psychological strategies and steps, shortcuts or tricks that challenge personal “limits” or situational “limitations.”  In fact, both anecdotal and research studies suggest that compensatory adaptations help fuel novel if not creative problem-solving.

2.  Grow through Grief.  When we have lost something valuable, something of our essence, there is a natural proclivity, if not mind-body survival instinct, to engage in some form of grief.  For example tears of grief (as opposed to tears induced by a cold, bitter wind) release stress toxins from our body.  I believe we may need to experience a process of feeling stuck, feeling inert, to rant and rage – often a cover for feeling hopeless and helpless – to arouse our most determined if not daring “dark night of the soul to mind-body-spirit rebirth.”  And often a person must hit bottom before he or she reaches out for psychological support and guidance.

Reflect upon my poetic passages.  (And by the way, some form of personal creative expression is a profound way of finding energy and meaning, purpose and passion in mind-body-spirit pain.)

Whether the loss is a key person, a desired position, or a powerful illusion, each deserves the respect of a mourning.  The pit in the stomach, the clenched fists and quivering jaw, the anguished sobs prove catalytic in time.  In mystical fashion, like spring upon winter, the seeds of dissolution bear fruitful renewal.

For the Phoenix to rise from the ashes
One must know the pain
To transform the fire to burning desire!

Now consider the Stress Doc's Natural SPEED Formula for Stress Resiliency and Brain Agility:

S = Sleep.  Don't be cheap with your need for sleep; it's nature's way to ebb and low to help you grow.  Chronic sleep disturbance not only impairs learning, memory, and performance, but research increasingly links it to conditions of obesity and diabetes, perhaps even dementia.  Create a relaxing sleep ritual before bedtime:  bathe or shower, listen to soothing music or sounds of nature, get into bed about the same time each evening, read for pleasure but don't do work in bed, and most important...turn off those darn technology gadgets and games!!!

P = Priorities.  In a world that bombards us with messages and constantly demands our attention and time, two skills are critical:
a) distinguishing urgent vs. important – remember, urgent is a life or death emergency; everything else can be prioritized; just because another feels “the sky is falling down,” doesn't make this person an objective or accurate forecaster.  Don't let another's false sense of urgency become your anxiety!  Especially when dealing with a head honcho, consider reframing his or her words:  “I know this is a very important problem or issue.  [You've more accurately described the situation, nor succumbed to emotional exaggeration.  Having a verbal counter is itself stress reducing.]  Because it is important, let's take five minutes to help me re-prioritize, so I will have the time and energy to devote to this project.”  Don't just continue to load more and more stuff on your plate.  Definitely a formula for stress indigestion!

b) importance of saying “No” – how comfortable are you saying “No” to friends, colleagues, and family?; a sign of adult maturity is knowing that there are circumstances when you may need to disappoint others...and it's okay.  It doesn't make you a bad or selfish person!  Remember, burnout is less a sign of failure and more that you likely gave yourself away!  My “Vital Lesson of the Four 'R's”:  If no matter what you do or how hard you try, Results, Rewards, Recognition, and Relief are not forthcoming and you can't say “No” or won't “let go”...(because you've invested so much time, identity, money, energy, and/or ego in one right person, position, or possible outcome) trouble awaits.  The groundwork is being laid for apathy, callousness, and despair!

Tips for saying “No”:  1) acknowledge the importance of the other's request, 2) quickly explain why your schedule, workload, energy level, etc. dictate you saying “No,” then either, say 3) while I can't help you with ABC, I might be able to help you DEF, that is, you are not slamming the door; you still want to be a team player, or 4) invite the person to call you back in a day or two to see if your availability has changed, 5) anticipate the other will not be happy with your new, boundary setting behavior; they may well attempt to shake your resolve, 6) concisely repeat your position; don't over-talk out of a sense of guilt (over-talking undermines your conviction; as if you still must explain or justify yourself).

N & N – “No & Negotiate” – ranks with “R & R” as a Stress Management tool!

Remember these two Stress Doc maxims:  A firm “No” a day keeps the ulcers away; and the hostilities, too!  and
Do know your limits and don't limit your “No's!”

P = Passion.  I'd like to reprise a word that for many is disappearing – “hobby.”  Do you engage in an activity that nurtures and stimulates your mind, body, and/or soul?...One that may or may not involve another individual.  And a hobby may have an even deeper resonance.  I recall my dad's journey.  He finally had enough of the doctor-recommended shock therapy treatment (that lasted for fifteen or so years) for a depressive breakdown and acute hospitalization.  (I was about two.)  He was able to work, had his struggles with family relations...and he finally had enough.  He broke from the family shroud of silence, got into psychotherapy, and never again needed shock treatment.  Fortunately, he reunited with the family and, in many ways, became a role model!

But his most daring mid-life exploration:  taking up tennis.  His older brother was a great athlete, and my father shied away from this competition.  Not necessarily a good strategy for an angry Type A New Yorka, juggling a father with alcohol issues and a mother suffering from chronic depression.  During this period of renewal, he dedicated himself to this avocation, always on the court, paying for lessons, even started coaching my mom; this was his new mid-life passion!  (He even quit smoking cold turkey when he realized that it contradicted his new lifestyle.)  Then one day he challenged his brother to a tennis match...And mid-life moment on the mountaintop – He WON!

But I don't share this story to parade the conquering hero.  Actually, IMHO, what was most heroic was his willingness to dig deep into his Pandora's Box and take on a hobby, a new learning curve, one that was historically fraught with memories and feelings of failure and shame.  He was able to “Confront the Intimate FOE:  Fear of Exposure!”  Perhaps the biggest take home:  through a new TnT energy source – Therapy and Tennis – my father was developing a new self-image and identity; he was turning long-standing pain into purpose and passion.  All I can say is, Amen and women to that!

E = Empathic Engagement.  As I once penned:

E is for the “empathy”
Found in a caring shoulder
But all give without take is a big mistake
For now you shoulder a boulder.

It's vital to have a “stress buddy,” someone in your corner, but one also mature enough to give you candid and constructive feedback; a person who can engage in real head and heart TLC, the Stress Doc variety:  Tender Loving Criticism and Tough loving Care!

The Truth Is Blind and Brash yet also Discriminates

Last year I spoke to the Texas Govt. Division of Blind Services.  About one-third of the 120 participants were blind or seriously vision-impaired.  This was a very new experience for me.  And in an informal social setting, a blind woman picked up on my discomfort.  She quickly said:  “Just be yourself.  Don't be afraid to say words or phrases like, 'I see.'  And if feeling unsure, ask questions.”  She definitely became a stress buddy.

The other social engagement quality observed was how these blind individuals employed a feisty humor both with their sighted partners and with blind colleagues, e.g., warning one another to “watch where you poke that walking/sensing pole.”  I believe this banter reflected a sense of owning one's disability and was a vital way of affirming a sense of self-efficacy and common humanity.

Of course, poking fun of one's flaws and foibles may be social context-dependent.  In a job interview, for example, Bob Rudney, suggests consciously and selectively using a playful touch.  While you are not obligated to disclose or talk about a disability, depending on your physical condition, you might lightly suggest that you may unintentionally do something awkward.  Most folks will be impressed by your candor and self-assurance, despite feeling anxious.  Also, be prepared to field questions; provide examples of successful problem-solving rather than disability diagnostics.  And engage the interviewer in joint problem-solving ideas when unsure, for example, of the strategic “accommodations” response.

E = Exercise. The benefit of regular exercise is both physical and psychological.  Of course, for the disability community there's a wide range of freedom of movement or lack thereof.  Even when significantly restricted there is a variety of yoga movements and precise or fine muscle exercises that have neurochemical effect.  You may not need to do thirty minutes of vigorous, non-stop, large muscle movement activity – brisk walking, swimming, dancing, etc. – to release brain chemicals like endorphin and dopamine, the mind-body's natural mood enhancers and pain relievers.  Research suggests adept practitioners of meditation induce this brain boost.  And remember, it's less a runner's or meditator's high and more that we can step back and see things with a calmer disposition and fresher perspective.

When stressed, everything feels up in the air.  The answer: to feel grounded.  There is nothing like a an exercise routine for creating a beginning and end point for a tangible sense of accomplishment and control.  Actually, you’re developing a “success ritual.”  And while I don’t always love to exercise, after my thirty-minute routine…well, I do like feeling virtuous.  ;-)

D = Diet. A diet high in saturated fats (red meat, whole milk products, fried oyster po-boys; having lived in New Orleans, I’m convinced the restaurants are owned by the cardiologists) and simple sugars (sodas, cookies and excess salt; sorry folks) induces drowsiness and mental torpor, not to mention clogged arteries.  And too much alcohol and caffeine is a roller coaster headache – moodiness or depression often follows aggression and agitation.  Balancing protein, fruits and vegetables, complex carbs, grains, nuts and sufficient water is vital for optimal energy and alertness along with cardiovascular health.  Remember, a mind is a terrible thing to waist! 

Closing Summary

Two general stress resilience steps and skills were introduced, ones especially familiar to the disability community:
1. Draw on Your Problem-Solving Skills
2. Grow through Grief

And then we outlined the Stress Doc's Formula for Natural SPEED:  Sleep-Priorities-Passion-Empathic Engagement-Exercise-Diet.  Are you prepared to take the plunge?  Are you ready to...Practice Safe Stress?

Mark Gorkin, MSW, LICSW, "The Stress Doc" ™, a Licensed Clinical Social Worker, is a national keynote speaker and "Motivational Humorist" known for interactive, inspiring, and FUN programs for government agencies & major corporations. The Doc is a training and Stress Resilience Consultant for several national consulting firms. He has also led “Resilience, Team Building and Humor” programs for various branches of the Armed Services.  A former Stress and Violence Prevention Consultant for the US Postal Service, Mark is the author of Practice Safe Stress, The Four Faces of Anger, and Resiliency Rap. For more info on the Doc's "Practice Safe Stress" programs or to receive his free e-newsletter, email stressdoc@aol.com or call 301-875-2567.

Monday, August 31, 2015

Captivating and Inspiring Your Audience: The "Short and Smart" KISSing Technique -- Skills, Steps, and Strategies: Part II

Part I, made a case for placing the "superior" slogan KISS – Keep It Simple, Stupid or Keep It Simple Stupid – out to proverbial pasture. To be a high impact communicator in today's TNT – Time-Numbers-Technology – driven and distracted world one must cultivate and spread a new and compact message-delivery technique. It's a practice and performance that is engaging and edgy, deceptively simple yet, being concise, packs a high energy quality punch. Are you ready to become a "Short and Smart" KISSer?

The Stress Doc's KISSing Technique – Skills, Steps, and Strategies!

There are several maneuvers for spicing up your KISS without having to resort to the French technique.  (Obviously, I’m keeping said tongue well planted in my own cheek.) Let me count several ways of enabling your communication-message to be “Short and Smart”...and also compelling:

1. Acronyms. Clearly, acronyms allow a message to be succinct and powerful (if not always “smart” in the “Emotionally Intelligent” sense of the word). KISS and my real definition or source of jaw pain – TMJ: Too Many Jerks!…these letters and lines definitely package a message and pack a punch; also, see “Alliteration” below. Through form and function, acronyms allow for the selection of a manageable and digestible number of key “food for thought” elements. Not only do acronyms help make a message seem meaty, in addition they make it memorable or, at least, easier to remember. For example my “Natural SPEED Formula for Stress Resiliency and Brain Agility: Sleep-Priorities-Passion-Empathy-Exercise-Diet." Of course, use some discretion; it’s easy to OD on acronyms.  I’m a charter member of the new 12-step AA group: Acronyms Anonymous!

2. Analogy. Analogy is a similarity been two things, having features that, at a first glance, are not always seen as related. This categorization process evokes a comparison whereby the resemblance may be more readily and rapidly understood. For example, the great yet ornery Boston Red Sox baseball slugger, Ted Williams, was called "The Splendid Splinter." Not only can a splinter be a symbolic visual for a bat, but "The Kid" could definitely be a pain in the butt!

Analogy enables us to a) take familiar knowledge and experiment in a new arena or have a new situation challenge a conventional view, e.g., my book title – Practice Safe Stress, b) to perceive common threads among disparate elements or situations, e.g., my Shrink Rap™ line, "inside your car looks like a pocketbook on wheels," c) sort wheat from chaff, and d) rapidly and often reliably get to or illustrate the crux of a problem (or healing possibilities), thereby facilitating new perspective, applications, or adaptations…talk about a smart (and survival-driven) conceptual strategy.

Consider how "tree of life" imagery and analogy infuses my post-earthquake draft of a Nepali "Be Well Initiative" Philosophy. (I am a founding member of the BWI community health planning team):

The "Be Well Initiative" (BWI) for the Nepali Diaspora has its roots in the natural earthquake trauma and tragedy. However, it's branches of healing and hope are presently reaching out to both local Nepali and Bhutanese Nepali communities in cities and states across the United States. We wish to touch the overall Nepalese collective throughout our country. And as our tree of research, knowledge, and compassion grows, hopefully, other countries will share the fruits of our labor and plant their own trees.

More Metaphor and Imagery in a Short Story

Or use metaphor or comparative imagery to put some flesh on a message bone. Let me provide a personal example. When I submit program titles for various speaking engagements, a frequent title or subtitle is: “Combat Strategies at the Burnout Battlefront.” People often feel there are war zone elements in their work situation. I recall VA Head Nurses introducing themselves at the start of a stress workshop by barking out their last names and their wards: “Walker, W-14, Thompson, W-18, Jones W-20.” I immediately exclaimed, “It sounds like your reporting from the battle stations!” Their sighs and nodding heads let me know I was on target.

So even if “Burnout Battlefront” is an exaggeration, folks believe I have a sense of their intense work conditions/stress levels. Though for these nurses it wasn’t much of an exaggeration. Their two favorite slogans: Do your eight and it the gate; nine to five and stay alive! (We’ve previously illustrated, a slogan or an adage is another way of generating an effective KISS.) As for the extreme conditions, maybe it was a coincidence, though I don’t believe so…the very caring Director of Nursing who brought me in to lead the workshop was dead within a year from cancer.

P.S. Surely, another way to convey “short and smart” is through a pithy "short story," especially one that effectively and efficiently ranges from the playful to the poignant or vice versa.

3. Alliteration and Rhyme. Or try animating a KISS by using alliteration (see above); repeating the same letter at the beginning of a word, e.g., “burnout battlefront” and "TnT" (Trauma and Tragedy); or repeating similar sounds, which takes us into the realm of rhyme. The aforementioned nurses’ slogan will do: “Do your eight and hit the gate; nine to five and stay alive.” Walk the talk clearly has permeated mass consciousness. Alliteration and rhyme give your words a “rhythm” – a beat, a pace, a cadence, a pulse – which makes your message vibrate, makes it distinctive, and helps capture peoples’ attention. A radio host recently thanked me for being on his show and added, You have a unique rhythm to your speech that I want to tap on; you have great delivery. Thanking him, I mentioned trying to project the emotional valence of just about every word or phrase that I use. As well as employing purposeful pauses. (Many moons ago, as a novice starting in radio, getting speech lessons from a theatre actress definitely helped.)

4. Short and Smart but also Silly or Sly. Clearly, so many try to employ or simply enjoy humor as it helps grab attention, may facilitate social bonding, or defuse interpersonal tension; and a good laugh relieves stress. As many humor students have noted, laughing with gusto is like turning your body into a big vibrator, giving vital organs a brief but hardy internal massage…talk about a “short and smart” message! (Of course, in addition to healing or harmonizing humor there’s the hostile variety. Darn, now I may need to start an Alliterations Anonymous group as well.) And when your message can both quickly, and mostly gently, poke fun of cultural icons while helping us knowingly laugh at our own flaws and foibles…well that’s one desirable if not delicious KISS. Consider the opening lines of the Stress Doc’s Stress Rap:

When it comes to feelings do you stuff them inside?
Is tough John Wayne your emotional guide?
And it’s not just men so proud and tight lipped
For every Rambo there seems to be a Rambette!

As I once penned, People are less defensive and more open to a serious message gift-wrapped with humor!

5. Be Surprising and Provocative. For some, a message that’s both short and smart may seem contradictory if not oxymoronic. Actually, as noted in Part I with Twain's quote, when you place “short and smart” content in a quick and unexpected package you basically have captured the definition of thought-provoking "wit." Practice Safe Stress anyone?

Or consider this provocative short story. I recall a government agency alienating a number of its administrative staff by not eliciting their input regarding a change process directly impacting the employees' day-to-day document processing operations. First, I helped management acknowledge their major misstep. People were grieving the loss of the familiar, also needing to express appropriate frustration with top-down and exclusive decision-making. There definitely was a dark cloud sense of loss of control, if not feeling devalued as meaningful team members. Fortunately, my suggestion to hold a "Forms Funeral" (catch the alliteration?) – whereby folks could eulogize some of the old and share their concerns about the new, combined with management committing to a more participatory operational culture – proved to be the pass in the impasse!

Closing Summary

This essay illustrates a variety ways of enabling your KISS-message to be “Short and Smart”...and also compelling:

1. Acronyms: KISS and TMJ
2. Analogy: The Splendid Splinter and Tree of Life
3. Alliteration and Rhyme: Burnout Battlefront and Walk the Talk
4. Short and Smart but also Silly or Sly: Shrink Rap and Rambo and Rambette
5. Be Surprising and Provocative: Practice Safe Stress and Forms Funeral Story

Whether using pithy poetic-like nicknames or phrases or sharing passionately purposeful short stories, your reputation as a persuasive KISSer will precede you. All I can say is...Amen and Women to that!


Mark Gorkin, MSW, LICSW, "The Stress Doc" ™, a Licensed Clinical Social Worker, is an acclaimed keynote, kickoff and webinar speaker as well as a "Motivational Psychohumorist & Communication Catalyst." Stress Doc programs help an audience "Get FIT"– by being FUN, Interactive, and Thought-provoking. The Doc is a Training and Stress Resilience Consultant for TrainingPros and The Hays Companies, an international corporate insurance and wellness brokerage group. He has also led “"Stress and Communication,” as well as “Managing Change, Humor, and Team Building" leadership retreats for a variety of units at Ft. Hood, Texas and for Army Community Services and Family Advocacy Programs at Ft. Meade, MD and Ft. Belvoir, VA as well as Andrews Air Force Base/Behavioral Medicine Services.

A former Stress and Violence Prevention Consultant for the US Postal Service, the Doc is the
author of Practice Safe Stress, The Four Faces of Anger, and Resiliency Rap. .  The Stress Doc blog appears in such platforms as HR.com, WorkforceWeek.com, and MentalHelpNet.  His award-winning, USA Today Online "HotSite" -- www.stressdoc.com -- was called a "workplace resource" by National Public Radio (NPR).

With his singular wit and wisdom, real world tools, and especially his surprising and engaging small group exercises, the Doc encourages participants to "go for it."  Audiences develop skills and strategies for unleashing dynamic energy and reducing status barriers. Learn to purposely inspire and collaborate with others. As SHRM and IPMA-HR Program Chairs noted, Mark has a way of captivating an audience and makes them want to hear more...Take a passionate and creative ride with the Stress Doc!


Monday, August 24, 2015

Transforming The KISS (Keep It Simple Stupid) of Death: Part I

Transforming The KISS of Death: Part I -- 
(or, At Least, Stop Decaying Brain Cells and Spreading "Diss"-eased Relations)

I don't know if there's a generational divide regarding familiarity with the communicational maxim: Keep It Simple, Stupid or Keep It Simple Stupid. (The latter really advocates dumbing down the content). But I know it was an institutional slogan for the Boomerangs. As you may have discerned from this essay's title, I’ve never been a big fan of the teaching truism KISS:  And whether the word “stupid” is a) a directive from the "authority," b) downgrades the content, or c) describes the audience from a so-called expert’s “bird’s eye” or perhaps more “bird-brained” view…frankly, for me it’s de-meaning and degrading; a “superior-subordinate” method of learning and relating.

Perhaps most egregious, this haughty KISS ignores the potential for discourse and disclosure, discovery, and synergy in the room. IMHO, performance-partnership synergy occurs by a) knowingly engaging with your audience on a respectful and insightful, emotional, and skill-building basis and b) encouraging audience members to interact with and share, support, spur on, challenge and cooperate with -- lean on and learn from -- one another. And by synergy, I’m talking:
1) the interaction of individuals yielding a “whole greater than the sum of the parts” effect,
2) an increase of reciprocal mind-body-communicative energy along with a surprising, mind-opening, and thought-provoking impact on the system, .e.g, program speaker and audience, and
3) these interrelating parts evolve and transform into high performance partners.

Actually, the iconic writer and humorist, Mark Twain, seems to have succinctly yet insightfully captured this triptych definition of synergy with his notion of "wit": Wit is the sudden marriage of ideas which before their union were not perceived to have any relation! As we'll note shortly, Mr. Clemens' adage definitely KISSed it.

Also, I prefer a touch of compassion over a stale or deadly KISS, for example, the mind- and empathy-expanding maxim:  People don’t care what you know till they know that you care…duh!!!  And once folks know you care and you’re willing to “dialog” – acknowledging difference, allowing others to disagree and dare…better be aware; you will be getting much more than you imagined possible!  (I suddenly recall an old Stress Doc maxim:  Difference and Disagreement =/= Disapproval or Disloyalty; nor, conversely, does acknowledgement mean agreement.  But thoughtful attention and acknowledgement of another's "lived experience, emotional framework, and worldview" is my definition of respect, the foundation for authentic and stimulating, if not inspiring, communication and connection.)
Bringing KISS Back to Life (and Life Back to KISS)

Then recently an obvious KISS replacement leaped into consciousness:  Keep It Short and Smart!  And while the new adage-acronym was not word tight it felt right.  Of course, everything is “smart” these days – from phones to cars, with their digital diversity and dexterity.  According to Dictionary.com, from a systems perspective, smart means “operating as if by human intelligence by using automatic computer control.”  (Of course the irony of the aforementioned smart phones and cars is the numbers who engage in “stupid and selfish,” criminally dangerous behavior – texting while driving!)  No wonder at times I wax nostalgic.

Growing up, the word “smart” was immediately linked with mere human “intelligence” or being “clever.”  Now, in addition to its technological pedigree, it also connotes being “elegant or fashionable” – as in stylish, trendy, or chic.  Another synonym for “smart” is “lively”:  vigorous, energetic, or quick (which brings us back to keen and clever).  Of course “smart” has a shadow side:  e,g., insolent, rude, sarcastic, etc. and a connection with “pain” as in sting, burn, hurt, etc.  A smart comment can definitely smart; I call this “scarcasm."  With this caveat, I still like my second "S" candidate for the new KISS. These days being "smart" might as well be a synonym for survival!

So what's behind the first "S" door?

When Paired with Smart You Can't Come Up "Short"

In a social/media world that bombards with non-stop messaging, perhaps the critical question is: Are you being heard...or are you just adding to the noise? And clearly, even a meaningful message may be misconstrued as noise (if not totally ignored) in a multi-tasking culture with ever shrinking attention spans. So in addition to being "smart" -- sharp and lively, perhaps possessing some style or sauce if not a touch of sass -- effective communication increasingly needs to be effective and efficient. Whether it's texting, blogging, speaking at a meeting or conference, or running for public office, how to be heard among the maddening crowd? Initially, at least, capturing an audience's attention invariably requires bullet points, lines that carry a punch, if not punch-lines, and/or "sound -- as in brief yet substantive -- bites." A high impact communicator must distill information and ideas in a concise, brief, succinct, compact, economical manner. Condensed does not have to be dense -- as in thick, impenetrable, complicated...or stupid!

A winning message needs to Smart...but also Short!...but preferably not SHORT which is mostly shouting. And while short also connotes a small amount or brief, momentary, temporary, short-lived, impermanent, when paired with smart, short packs a thought-provoking and memorable if not Mark Twain "wit"-laced proverbial punch. How about these Stress Doc remedies for those who have difficulty setting boundaries or grimace and grind their teeth when having to disappoint others: A firm "No" a day keeps the ulcers away...and the hostilities, too! And, Do know your limits and don't limit your nose!

So in my mind, a message or story that is “Short and Smart” – is clear and compact while also being clever, lively, and quick; such a message may be "cutting edge" or may have a bit of an edge. (And may keep an audience on the edge of their seats.) As "The Bard" himself noted: Brevity is the soul of wit! Finally, speaking of grinding, consider this "S and S" example:  when reviewing stress smoke signals with an audience, I’ll ask if anyone deals with TMJ.  (It’s often a stress-related condition involving the chronic clenching of the jaw.)  Invariably several hands flutter.  My immediate reply, “And we know what TMJ really stands for:  Too Many Jerks!  Most assuredly short, smart, and sassy on several levels.

Closing Summary

In Part I, a case has been made for placing the "superior" slogan KISS -- Keep It Simple, Stupid or Keep It Simple Stupid -- out to the proverbial pasture. To be a high impact communicator in today's TNT- Time-Numbers-Technology -- driven and distracted world one must cultivate and spread a new and compact message-delivery technique. It's a practice and performance that is energetic and edgy, deceptively simple, yet packs a quality punch. Are you ready to become a "Short and Smart" KISSer? If so, stay tuned and puckered...Part II: The Stress Doc's KISSing Technique -- Skills, Steps, and Strategies!

Mark Gorkin, MSW, LICSW, "The Stress Doc" ™, a Licensed Clinical Social Worker, is an acclaimed keynote, kickoff and webinar speaker as well as a "Motivational Psychohumorist & Communication Catalyst." Stress Doc programs help an audience "Get FIT"– by being FUN, Interactive, and Thought-provoking. The Doc is a Training and Stress Resilience Consultant for TrainingPros and The Hays Companies, an international corporate insurance and wellness brokerage group. He has also led “"Stress and Communication,” as well as “Managing Change, Humor, and Team Building" leadership retreats for a variety of units at Ft. Hood, Texas and for Army Community Services and Family Advocacy Programs at Ft. Meade, MD and Ft. Belvoir, VA as well as Andrews Air Force Base/Behavioral Medicine Services.

A former Stress and Violence Prevention Consultant for the US Postal Service, the Doc is the
author of Practice Safe Stress, The Four Faces of Anger, and Resiliency Rap. .  The Stress Doc blog appears in such platforms as HR.com, WorkforceWeek.com, and MentalHelpNet.  His award-winning, USA Today Online "HotSite" -- www.stressdoc.com -- was called a "workplace resource" by National Public Radio (NPR).


With his singular wit and wisdom, real world tools, and especially his surprising and engaging small group exercises, the Doc encourages participants to "go for it."  Audiences develop skills and strategies for unleashing dynamic energy and reducing status barriers. Learn to purposely inspire and collaborate with others. As SHRM and IPMA-HR Program Chairs noted, Mark has a way of captivating an audience and makes them want to hear more...Take a passionate and creative ride with the Stress Doc!

Saturday, August 15, 2015

Generating Virtual Synergy: Turning Iteration into Creation Or "Dialogic Dancing with the Stars" -- Part I

I'm slowly catching up with the telecommuting-conferencing virtual work world.  Shedding my "Lone Stress Doc," writer-cave persona, I finally have plunged into a collaborative "iterative" process with online colleagues.  Truth be told, I wasn't exactly sure what "iterative" meant when first mentioned by Dr. Terence Jackson, a Corporate Culture-Organizational Development-Business Strategist. 

According to the online Miriam-Webster, iterative is a procedure in which repetition of a sequence of operations yields results successively closer to a desired result...and/or, IMHO, a divergent and unanticipated, if not novel, outcome or product.

Dr. Jackson and I were virtually connected by an insightful entrepreneur, Linked-In colleague Will Berry.  Having at least spoken with both parties, (Will and I also had a stimulating f-2-f) Will believed Dr. J and the Stress Doc was a conceptual union waiting to happen.

The Beginning Process

From the start, there was a sense of synergistic potential with our different yet somewhat overlapping and complementary career and cultural backgrounds and experiences, skills and talents.  However, just what a joint presentational system-program would look, sound, and taste like was still a mystery, at least to this member of the brain trust.  Early back and forth, both through email and an initial phone call definitely generated more questions than answers.  For example, one of my early emails, details strengths, vulnerabilities, and sweet spots...and the need to ask clarifying and thought-provoking questions (while, alas, mixing some metaphors):

Looked over your coaching and customer service modules.  I am very impressed with your well-structured and comprehensive deliverables, especially for a course series...I have less experience doing a series, more experience with keynotes and 2 hr to 2 day workshops and retreats.  That said, before I can proceed to write, I need for us to talk.  I need a better sense of how we will interrelate -- both on a content level and in delivery format -- whether as a course, conference presentation, workshop or retreat.  Perhaps, over time, we might develop several shoe sizes...I need an umbrella focus for this collaborative effort:  is it team development, managing change, leadership...possibly all three?

And a phone dialogue was just the spark to glean Dr. J's purposeful concepts and passionate focus:  his system terms resonated with my conception of creative communication and "synergy" -- "culture," "rhythm," "improvisation," along with "generating harmony by maxing the input and talents found in employee diversity" along with bedrock (and bottom line) ideas of "accountability" "transparency" and "trust" (a definite source of T 'n T.  Oh by the way, we both are charter members of that 12-step AA group:  Acronyms Anonymous.)  We've also had considerable success coaching and/or counseling individual leaders.  He is a certified authority on "Emotional Intelligence."  (I'm just acutely "emotionally insightful"; okay, also pioneering the field of "Humor Intelligence" ™.)

However, Dr. J had much more in-house experience in major companies as a strategic leader; he brought a more sophisticated understanding of the "big picture' system.  The Stress Doc's specialty was stress resilience, anger and conflict management, loss and grief, as well as team building, more within teams or between divisional units.  And while Dr. J was a "down to earth visionary," a dynamic and motivating coach-educator-presenter, I'm a quirky yet inspiring "psychohumorist" ™ (who lets the audience decide where the emphasis on that word should go. ;-)  Of course, I've had a private psychotherapy-coaching practice for several decades.

Still I resonated with his distinction between "change" (external, physical, reversible) and "transformation" (internal, psychological, and bringing to life a new entity).  Our "Yin/Yang" potential was increasingly apparent.

The Mind-Expanding "Iterative" Process

The final partner glue occurred when Dr. J was sharing thoughts on being "iterative."  As he was explaining the concept, it's back and forth, jazz riff, synergistic potential leaped to the forefront of my neologism-producing mind.  (A neologism is a synthetic word formed by combining two or more existing words.)  Our hybrid baby:  CREiterative!

So here is the one week back-and- forth conceptual-waiting-to-be applied offspring of the electronic interplay of two individual and idiosyncratic minds -- a system-program titled:

Organizational Resilience and Rhythm:  A Creative and Collaborative Model and System -- Achieving High Tech and Human Touch Harmony (and Profitability)

And Part II highlights a fairly comprehensive compilation of factors making this "dialogic dancing with the stars" both effective and efficient as well as integrative and creative.  Here are "The Key Steps and Strategies, Tools and Techniques for CREiterative Process and Product."  Are you ready to find a partner and go back and forth for it?
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Organizational Resilience and Rhythm:  A Creative and Collaborative Model and System -- Achieving High Tech and Human Touch Harmony (and Profitability)


Culture is the driver of all corporations and organizations. Bottom line!

Culture is 1) the Belief System, 2) that determines Accountability and Commitment, 3) that stimulates Collaboration and excites Innovation...or INERTIA!

  • When leaders set and model a Corporate Culture of Triple "A" Responsibility & Resilience generating focus, coordination, and flow
  • When your company creates a "helmet's off" -- authentic and inclusive -- climate, so that status no longer stifles the free exchange of ideas
  • When diversity is the catalyst for expanded perspective, global market penetration, creative conflict and stronger productivity-profitability, along with employee recruitment & retention,
  • When individuals, teams, leaders, and systems  discover and design their own unique sense of TIME:  Transformation-Inspiration-Motivation-Empowerment...
  • Then you are into the new "R and R" -- Resilience and Rhythm -- and are blazing the creative and collaborative path of Organizational Harmony!

And two diverse and unique Organizational Culture Warriors -- Dr. Terry Jackson and Mark Gorkin, the Stress Doc ™ -- have joined forces to help your culture "Get Fit" through their FUN-Interactive-Thought-provoking speaking programs, workshops, and leadership retreats, always tailored and targeted to your team and organizational strengths and needs.  Their experience and expertise will seed and empower a TIME Conscious Culture. [See program blurb below.]
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Ø  With their unique and diverse chemistry and synergy, DR. J and the Stress Doc will help  evolve management and front-line mindsets and skill sets, bridge generational and other cultural divides, thereby expanding personal, professional, and organizational coordination and performance excellence!
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For more information on designing, integrating, and launching this synergistic and innovative -- conceptual and applied -- model and system, whether for keynotes, workshops, courses, and leadership retreats, email.....stressdoc@aol.com