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Showing posts with label Team-Building. Show all posts
Showing posts with label Team-Building. Show all posts

Friday, June 16, 2017

Who Says “There’s No ‘I’ in Team”?: Diversity-Driven Team Performance

Reflecting on a military study, the Stress Doc analyzes the contrast in performance between demographically homogeneous and diverse teams.  And he tops off the essay with a lively “Resiliency Rap.”  Enjoy!  MG


Who Says “There’s No ‘I’ in Team”?:  Diversity-Driven Team Performance

Decades back, I read about a Naval research project involving submarine personnel.  The study examined the differences in small-group problem-solving performance between demographically homogeneous versus diverse teams. (This study was run before women were integrated into submarine service.)  Invariably, while taking more time to reach consensus, the diverse groups generated more creative problem-solving outcomes.  Why would this be?

Actually, homogeneous groups were able to reach a solution more quickly.  Isn’t that a benefit?  In a critical or crisis situation, when time is of the essence and all perspectives cannot be weighed, rapidly getting on the same page may provide an advantage.  However, when multifaceted insights and unanticipated problem-solving tactics and strategies are freely in play, then good surprises may happen:  a “helmets off” or “no rank in the room” climate that encourages input from all, (I know, I’m mixing military headgear if not metaphors), novel approaches emerge, there’s greater breadth and depth in questions and analysis, viewpoint-expanding conflict from challenging the conventional, time for disagreement and dialogue, even some off-the-beaten-path discoveries, all provide a “survival of the fittest” edge. 

Problem-Solving Barriers and Bridges

Because the homogeneous groups reached agreement quickly, perhaps, prematurely, they tended not to stretch their minds and answers beyond familiar, “tried and true” problem-solving territory.  According to Joshua Shenk, author of Powers of Two:  Finding the Essence of Innovation in Creative Pairs, “When members of a group look at situations the same way, and fail to appreciate difficulties coming down the pike, loyalty and devotion can outstrip independent thinking.”  Or as I once penned, “There may be no ‘I’ in team…but there are two ‘I’s in WINNING!”  And these “I”s can “C”:  in mutually reinforcing fashion, “Winning Teams” blend Individual Creativity and Interactive Community.  With Yin-Yang design flow, the Individual Creative pushes the Interactive Community to make the familiar strange; the Interactive Collective pushes the Individual Creative to make the strange familiar.  (More elaboration below.)

In contrast to the homogeneous, diverse groups first had to spend more time recognizing and understanding different motivations and assumptions, hidden agendas and biases.  Accounting for multiple points of view, the team had to design a more varied and complex operational mind map, as it were.  (Of course, there’s always the possibility that excessive conflict consumes too much time or results in a breakdown of communication, subverting the problem-solving process.  An inability to agree upon forest from trees not only exhausts energy, but can lead to a sense of being lost.  Perhaps because of their prior training, in this study, the diverse teams mostly circumvented such traps.)

One might say the diverse problem-solving milieu fostered “getting raw (as in raw and open beginner) and getting real.”  Then, wrestling with difference challenged teams to expand both their problem-defining arena as well as problem-solving tools, rules, and strategies.  From a high task perspective, positively grappling with conflict reaffirms the exploratory value of uncertainty and sharing; from a human touch vantage point, the yield is increased camaraderie and trust. I’ll call this high task-human touch pairing productive team synergy.  Yes, the “whole is greater (less conventional and/or more original) than the sum of its parts.”  That is, the enriched and unexpected communication among the parts, gets teams operating out of the box.  But, in addition, an optimal level of conflict and collaboration, leading to a real-time successful outcome, often achieves magic:  The parts have potential to become partners!

Endings and Beginnings

Finally, diversity is not only found in groups or teams.  As I am presently rediscovering, “dyadic diversity” also can generate synergetic problem-solving and partnership-performance punch.  Actually, the aforementioned read, Powers of Two:  Finding the Essence of Innovation in Creative Pairs, Houghton Mifflin Harcourt, 2014, provides potent illustration:  “The heart of creative connection is the felicitous and complementary combination of the familiar and the strange” (e.g., as noted earlier, the paradoxical aphorism, make the strange familiar, the familiar strange).  “The individuals in great dyads will be very much different and very much alike.  (Think John Lennon and Paul McCartney, Shenk’s prototypic example.  Lennon tempered McCartney’s tendency for soppy romanticism, while McCartney helped soften Lennon’s angry, hard-edge.)  These simultaneous extremes generate the deep rapport and energizing friction that defines a creative pair.”  I particularly like this line from Shenk:  We need similarities to give us ballast and differences to make us move.

And in a subsequent essay, I will illustrate recent partnerships helping provide both project focus and the opportunity for moving and exploring the creative potential of dyadic diversity.  But in closing, a revised rhythm and rhyme “Resiliency Rap” proclaiming the potency of individual voice and vital diversity or IC2 – Individual Creativity x Interactive Community – Teams.  Enjoy!  MG
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Who Says “There’s No ‘I’ in Team”?

Do you ever want to scream
When you hear that tired theme?
Or see the poster in your dreams?
There is no “I” in team!

Of course, you need to check EGO
As you relate with sis and bro
But please, tell me it ain’t so:
Who needs an “I” for us to flow?
Groupthink makes it all mellow.

There’s no “I” in our team!

A group requires but one mind
Even if a little blind.
Leave complexity behind.
Just fall in line with the group grind!

No “I” in team means no brainstorming:
Revere (or fear) the one all-knowing.
And this is only the beginning…
But wait…an “aha” has me grinning:
Look…two “I”s in the word “WINNING!”

Who needs an “I” in team!

Marching to a different drum
No “hurry up, just get it done.”
Jazz riff bands now on the run
Still, keep fighting…Here Comes the Sun!

Crews that live by give and take
Despite ideas that seem half-baked
Are ones that learn from their mistakes
So, take those lead feet off the brake
To leave “No ‘I’ teams” in your wake!

I scream, you scream
Maybe there’s an “I” in team!

Open channels make all smarter
No superheroes or those martyrs.
Factions work a little harder
If not just “parts” but truly “partners.”

When heads do battle with their sighs
And conflict clears the darkened skies…
“Whole greater than its parts” surprise:
For parts that sing shall make wholes wise
A kaleidoscopic enterprise!

Can we be a diverse team?
I scream, you scream
We all design our own team!


© Mark Gorkin  2015/17

Shrink Rap ™ Productions


Mark Gorkin, MSW, LICSW, "The Stress Doc" ™, a nationally acclaimed speaker, writer, and "Psychohumorist" ™, is a founding partner and Stress Resilience and Trauma Debriefing Consultant for the Nepali Diaspora Behavioral Health & Wellness Initiative. Current Leadership Coach/Training Consultant for the international Embry-Riddle Aeronautics University at the Daytona, FL headquarters. A former Stress and Violence Prevention Consultant for the US Postal Service, he has led numerous Pre-Deployment Stress Resilience-Humor-Team Building Retreats for the US Army. Presently Mark does Critical Incident Debriefing for organizational/corporate clients of Business Health Services. The Doc is the author of Practice Safe Stress, The Four Faces of Anger, and Preserving Human Touch in a High-Tech World. Mark’s award-winning, USA Today Online "HotSite" – www.stressdoc.com – was called a "workplace resource" by National Public Radio (NPR). For more info, email: stressdoc@aol.com.

Friday, October 28, 2016

Captivating Any Audience in 5 Minutes: The “Get FIT” Nexus of Power & Passion

Do good things also come in threes?  If not, let’s start a precedent.  First, my new e-book is on Amazon:  Fierce Longing…Fiery Loss:  Relearning to Let Go, Laugh & Love.  (See synopsis/link immediately below.)  And two recent dynamic presentations – on leadership and communication skills – inspiring today’s essay, “Captivating Any Audience in 5 Minutes” (following the book info).  Enjoy,  Mark
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Fierce Longing…Fiery Loss: Relearning to Let Go, Laugh & Love Kindle Edition by Mark Gorkin, The Stress Doc ™; Nice Price, 3.99


Fierce Longing…Fiery Loss is a comic-to-tragic-and-back-again “Resiliency Poetry” and "Rebuilding the Fire" essay road-map.  It’s the insightful-edgy expression of a one-of-a-kind Psychohumorist ™ and Shrink Rapper ™, yet all too human Stress Doc ™.   Journey with Mark as he explores varieties of love – from vital to delusional – in an array of intimate (okay, sometimes more sensual than intimate) relationships.  FL2 also examines love and loss in a variety of work-family life battlefields (symbolic as well as literal) – and puts you on the path of codependent discovery and courageous recovery.

The work reveals an individual who often must deep dive into dark shadowy grief – the shock, the rage, the searing pain of loss…yet also struggles and persists – three strokes forward two strokes back or v.v. – to resurface, moving closer to the light; to reviving and rediscovering a now more en-light-ened head and heart.  For example, see the wickedly fun lyric, “Double-Edged Depression” where you choose between “chemistry or confession” and ultimately find salvation in “creative expression.”  Conversely, discover the Doc’s collateral damage when a ten-year partnership suddenly is no more:  his ex-communication from the family and the gut-wrenching loss of his ex’s 3-year-old granddaughter.  Still, you’ll be touched and tickled by the love Lil Charlotte inspired, and you’ll cheer the Doc’s decision to take on those all-powerful Queens of Hearts…if only in his “curiouser and curiouser” if not slightly crazed mind.

The book is divided into four sections: 1) Fierce Longing, 2) Fiery Loss, 3) Relearning to Let Go, Laugh & Love, and 4) Grief Journaling, including truly evocative, spectrum of emotion eulogies written for special loved ones.  Engage with the book’s distinctive four-part structure: 1) the creative context for the poem or essay, 2) the evocative piece, 3) a sometimes brief, sometimes more developed commentary and thoughtful retrospective on Poetic Perspective and Power, along with 4) Discussion Questions that sharpen poetic meaning and intensity while providing you stimulating “fast food for thought” voices, insight, and intimate engagement.

This unique collection will definitely assist in your “head work, heart work, and homework.”

• Encounter vivid and visual ideas and images, insightful and inspiring analogies, and “Resiliency Poetry” strategies for once again “letting go, laughing, and loving”

• Embrace those “grief ghosts” and internalize the difference between “feeling sorry for yourself and feeling your sorrow”

• Be inspired to embark on your own self-inventory as well as voyage of self-discovery and invention: grapple with demeaning inner voices, work through meaningful relationship anger, harness pain into Mountain Vision purpose, and laugh with “higher power” healing humor

• Use Resiliency Poetry & Shrink Rap ™ as a learning-discussion tool in a variety of classroom/learning settings, psycho-educational support, study, and book groups, as well as around the family, coffeehouse, or breakroom and boardroom table

Be energized by the Stress Doc’s “New KISS Mantra”:  Keep It Short & Smart.  Amen and Women to that!
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Today’s Essay:

Many mistakenly believe you have to be an orator, a standup comic, or a spellbinding storyteller to quickly capture an audience.  In fact, I do like warming up a group with a slightly playful introduction, often sharing some quirky yet relevant personal background info.  I also want to demonstrate an ability to speak the group’s or community’s language, perhaps reveal some understanding of the world they inhabit or the conceptual air that they breathe.  But without having developed the aforementioned communication skills, to quickly capture any audience – large or small, mature or youthful, professional or student, diverse or homogeneous, etc. – consider reverting to the role of “Get FIT” orchestra leader:  structure a dynamic and meaningful group experience that enables individuals and teams (not unlike soloists and quartets) to play with “power” and “passion.”  Help folks bring out their best music!  (And if you’d like some guidance or want the “live experience,” don’t hesitate to email:  stressdoc@aol.com.)


Captivating Any Audience in 5 Minutes:
The “Get FIT” Nexus of Power & Passion

Within four days, from Daytona, FL to Catonsville, MD, from a world-wide aeronautics university to a local community college, from a leadership retreat to a basic communications class, from supervisors and middle managers to Millennial undergraduates…What’s the connection?  Simple:  in each venue, the Stress Doc ™ introduced a variation of his non-traditional traditional warm-up, the “Three ‘B’ Stress Barometer” Exercise.  And the impact was compelling, helping launch “awesome” learning and sharing, whether for a day or for an hour.  As the head of the Embry-Riddle Aeronautics University Leadership Program affirmed, she was so glad her folks had “The Stress Doc Experience (TSDE)!”  (Ah, you know the old saw:  Vanity thy name is Gorkin!  ;-)

And a key component of TSDE is the power of quickly engaging and capturing an audience with a stimulating/mind-expanding small group exercise.   Actually, this tactic is part of a larger “Get FIT” learning-sharing-synergizing strategy – to make our experience FUN-Interactive & Thought-provoking!  So let’s provide some program context and illustrate the specific exercise questions and group responses:

Embry-Riddle:  The Stress Doc’s “Three ‘B’ Power Barometer” Exercise

My one day workshop was titled, “Building Power through Conflict.”  Of course, if power is to be mutual and shared, that is, not a win-lose outcome, then we are striving for collaborative conflict resolution.  As give and take dialogue occurs and each party’s deeper concerns, emotions, and hidden agendas are gradually revealed…trust grows.  Jazz riff brainstorming often unleashes novel and creative possibilities.  All sides are feeling empowered.  Naturally, this is the ideal.  In the real world…

Breaking the larger audience into groups of four or five produced six groups.  The room is divided in half:  Three groups engage with the following:

1.  How does your “Brain, Body & Behavior” let you know when you are feeling “powerful”?

The other three groups with:

2.  How does your “Brain, Body & Behavior” let you know when you are feeling “powerless”?

And finally, a question for both sections:

3.  How does feeling “powerful” or feeling “powerless” affect your ability to deal with conflict?

(Upon my return from Florida, hearing these questions, a friend who works for a major State University Medical Center shared that she would need to retreat and reflect on these questions for a week.  Okay, so I gave folks about 10 minutes. You, on the other hand, take as long as you want. ;-)  Hand gestures, animated facial expressions, erect or forward leaning body posture were the order of the day for the “powerful.”  Except for the one woman who started dancing in her seat.

While I will not be providing an in-depth analysis here, I will say, as an “observer,” it was fascinating to watch the body language of the “powerful” as opposed to the “powerless” groups.

Alas, for the “powerless,” more signs of depression than animation was on display:  slouching, sighing, a sense of uncertainty if not inertia, etc.  And when it came to conflict problem-solving, not surprising, one contingent was more optimistic and confident, the other more pessimistic, not feeling very hopeful. 

Yet, this was a pretty sophisticated crowd; they didn’t just see the glass as “half full or half empty.”  Both segments eventually realized their “half full and half empty potentials.”  For example, “the powerful” realized the possibility of becoming “full of oneself,” getting caught up in one’s sense of might makes right “power,” ultimately believing one can dominate the negotiation process.  While “the powerless” eventually got tired of their passivity and helplessness.  They came to life through guerilla strategizing – how to break out of confining walls, both external and, sometimes, self-imposed, that is, succumbing to a perception of futility.

Catonsville Community College:  The Stress Doc’s “Three ‘B’ Passion Barometer” Exercise

My one-hour college guest lecture for Communications 101 was “Captivating an Audience in 5 Minutes.”  When it comes to public speaking, whether addressing a group or responding to individual questions about the art of presentation, first and foremost I underscore the following:  Passion and Purpose is more important than “Polish” or “Perfection.”

And as previously outlined for the leadership participants, I let the students know my goal is to help them “Get FIT” – by making our experience FUN-Interactive-Thought-provoking!   This time, with “passion” not “power” being the driver, I chose the conceptual polarity of “focused” and “distracted.”  (Surely, “passion” has been known to induce both states.)  Once again, dividing the audience into groups of four or five produced four teams.  The room is divided in half:  Two groups engage with the following:

1.  How does your “Brain, Body & Behavior” let you know when you are feeling “focused”?

The other two groups with:

2.  How does your “Brain, Body & Behavior” let you know when you are feeling “distracted”?

And finally, a question for both sections:

3.  How does feeling “focused” or feeling “distracted” affect your ability to communicate in general and, more specifically, present in public?

Once again the double-edged nature of each state was acknowledged, though initially several in the “focused” camp expressed feeling “relaxed” when “focused.”  (I suspect they saw the opposite of focused as “scattered” and “anxious.”)  However, I shared being somewhat puzzled by the “relaxed” response, asking:  “Has anyone ever played sports?  Do you need to be “focused” to play your best?”  Upon seeing a room full of nodding heads, I continued:  “Are you totally relaxed or is there some intensity to your focus?”  Again, an “intense” chorus emerged.  And then I shared that both perspectives are like Yin and Yang:  The creative performance state often involves “relaxed attention.”

And the dangers of rigid focus were recognized:  becoming preoccupied with one aspect of a situation and overlooking other possibilities, perspectives, or options.  So too with “distracted,” though I had to lend a helping hand.  My example of “positive distraction” – daydreaming.  Quickly the stress relieving, imaginative, even creative possibilities emerged.

And as the author of Preserving Human Touch in a High Tech World, I couldn’t resist underscoring the challenge of staying focused and not being distracted by all our digital bells, whistles, and vibrations.  Conversely, many educators and psychologists worry that constant texting, for example, means we are forfeiting that precious daydreaming/self-reflecting/imaginative problem-solving space-time.

And while I was tweaking our technological obsession, I still managed to bridge the digital-generational divide.  One useful tool was my “Passion Power Model.”  Basically, this model is a 2x2 matrix illustrating key foundational “mind” and “mood” concepts of dynamic communication – “Cognitive-Affective” and “Gravitas-Comedia.”  The interaction yields the “Five ‘P’s of Passion Power”:  being Purposeful-Provocative-Passionate-Playful.  And when these pillars are simultaneously synthesized…you are entering the realm Philosophical.  (Email me for more info on the model.)

FYI, the colleague who invited me to speak, shared some feedback from the class:  Yes!  The students really appreciated the discussion ~ one spotted the word "philosophy" and asked about that.  (I had only illustrated the four pillars.)  Another said that you modeled all the qualities you described in the (Passion Power) chart.... neat, huh?

Closing Strategic Summary

Let’s review what enabled these opening 3 “B” Exercise variations to so rapidly and effectively capture audience attention and imagination.  Consider this “Quick Captivating Top Ten”:

1.  Personal and Universal Recognition.  Asking about a participant’s “Brain, Body & Behavior” reactions lends itself to a myriad of personal-professional issues – from “power” and “passion” to “joy” or “distraction.”  The exercise is accessible to all.

2.  Get FIT Strategy.  Being able to share one’s reactions, especially bodily manifestations, or quirky habits of mind or behavior, often evoke knowing laughter.  A group frequently goes from “Haha to Aha” humor.  It is easier to laugh at our own flaws and foibles.  Not only is the experience FUN-Interactive-Thought-provoking but is also trust- and cohesion-building.
 
3.  Emotionally Charged Topic.  Of course, it’s easier to engage with the 3 “B”s when talking about emotionally charged and personally relevant issues and motivators like “power” and “passion.”  These psychological concepts are often on people’s minds or, like for my friend, they would be if they had more time and space for reflection.  Away from the daily routine, this is why a retreat can be such a precious space.

4.  Ask “Good Questions.”  Making questions open-ended, e.g., “How does your ‘Brain, Body & Behavior’ react when it’s feeling powerful?”  To answer the question, the individual must self-reveal and elaborate.  Each person’s response adds to the group’s pool of knowledge as well as providing a basis for self-reflective comparison and contrast.

5.  Build in and Recognize Difference.  By dividing the room into the “Powerful” and “Powerless” or “Focused” and “Distracted” you are building in not just contrast, but also some tension if not group competition.  Engagement is heightened by interest in the other group’s perspective and experience.

6.  Jazz Riff Synergy Both Within and Between Groups.  To return to our “orchestra leader” metaphor, each person is his or her own musical instrument, generating their own unique sound – raw or soft-spoken, polished or passionate, etc.  Openly sharing and blending these tones and tunes is what helps create the rich symphony (or tapestry, if you prefer a more visual image).  And reaching a Yin/Yang, multifaceted perspective means moving beyond “black or white” thinking.  Using each section’s discussion and observations, folks are challenged to see the Yin/Yang perspective of “focused” and “distracted.”  This paradoxical if not synergistic state yields relaxed attention.  And such back-and-forth, thesis-antithesis contriving is often at the heart of creative flow.  In addition, consider the Stress Doc’s “higher power” notion of “group synergy”:  first, the whole is greater than the sum of the parts (that is, 2+2 = 5 is due to the fact that open and novel communicating yields something unexpected, a new form of relating transcending the four riffing components).  And second, over time, interactive “parts” may just magically transform into “partners.”

7.  From Concept to Application, from Memory to Motivation.  Another tool to heighten the thought-provoking nature and meaning of the exercise is, for example, exploring how being “focused” or feeling “powerless” actually effects an ability to deal with “performance pressure” or “conflict resolution.”  This state-impact question is almost existential, inviting participants to open their memory banks and reflect on personal inventory and social comparison.

8.  Use Time as a Motivator.  Having a defined time limit, with occasional “time remaining” prompts, definitely adds energy and focus to the already lively discussion.  I also add some pressure by encouraging sharing by all parties.  (Task-time pressure demands may increase some frustration; overall, based on my experience as a facilitator, it’s a positive tradeoff.  And, if I sense the groups are not quite ready to close – by assessing body language and buzz in the room – I typically will extend the interaction by a couple of minutes.)  This is an opening engagement exercise; longer (though not long) and more in-depth exercises will follow.  Especially in a digital age of shortened attention spans and need for novelty and variety, a mix of KISS – Keep It Short & Smart – exercises has most hungry for more!

9.  Feedback Process:  Affirm Perspective and Challenge and Expand Mindset.  Discussion and feedback typically occurs in three realms:  within the small groups, between the groups, with my facilitation, and the groups as a whole interacting me.  Though, by asking additional questions, challenging assumed positions, etc., I also bring the interaction back to the groups and collective for further exploration.  Good questions can be a mirror for helping one take a more honest, reflective look as well as for encouraging below the surface introspection.

10.  Allow Participants to Be Stars and Become Winning Teams.  I believe it was Maya Angelou who said, and I’m paraphrasing here, people won’t remember so much what they heard you say but more how you made them feel.  My experience is that these “Get FIT” small group exercises stir emotion; the 3 “B”s and their interactive ilk get people to open up and engage with each other.  There’s an opportunity to show empathy; to not just walk in another’s shoes, but to feel their bunions!  Taking risks, and knowing you are being heard, sometimes laughing together, realizing you are not alone with your issues, even being constructively challenged, all contributes to a sense of relief and a lightening of one’s load.  This group process also is affirming; each individual is a meaningful contributor to the communal goal if not a greater good.  And while “introverts” may initially be less comfortable than more social, out-going extraverts, I find the gap closes pretty quickly with small group intimacy.

A final process observation:  in my book, the individual voice should never be lost or stifled.  While there may be no “I” in team…There are two “I”s in “winning.”  And these “I”s definitely can “C”:  Winning teams blend Individual Creativity & Interactive Community!   Healthy tension between the individual and the communal can heighten creative and adaptive problem-solving.  After a few of these “Get FIT” exercises, most groups are morphing into high task and human touch teams!  (Not surprisingly, one of my new e-books on Amazon is titled, Preserving Human Touch in a High Tech World.  Amen and women to that!  ;-)



Mark Gorkin, MSW, LICSW, "The Stress Doc" ™, a nationally acclaimed speaker, writer, and "Psychohumorist" ™, is a founding partner and Stress Resilience and Trauma Debriefing Consultant for the Nepali Diaspora Behavioral Health & Wellness Initiative.  Current Leadership Coach/Training Consultant for the international Embry-Riddle Aeronautics University at the Daytona, FL headquarters.  A former Stress and Violence Prevention Consultant for the US Postal Service, he has led numerous Pre-Deployment Stress Resilience-Humor-Team Building Retreats for the US Army.  The Doc is the author of Practice Safe Stress, The Four Faces of Anger, and Preserving Human Touch in a High Tech World.  Mark’s award-winning, USA Today Online "HotSite" – www.stressdoc.com – was called a "workplace resource" by National Public Radio (NPR).  For more info, email:  stressdoc@aol.com.

Tuesday, January 13, 2015

“Who’s Coming through the Door” Lyric and a Shrink Rap ™ on Team

Here are the latest lyrical (and quite poignant) adaptation and a playfully punchy “Shrink Rap"™ on Team.  Both reflect on the dynamics and consequences of groups of people either working or not working together.  Do you believe the tune of “When Johnny Comes Marching Home Again” lyric to be too dark or is it shining light on serious issues that need to come out of the domestic closet?
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The Stress Doc explores a range of family life dynamics in this powerful lyrical piece based on a familiar Civil War tune.  This offering has relevance not only for families, and also for the military, educators, social workers, counselors, and a wide array of family-allied health professionals.  And while sliding from the joyful to the poignantly painful, the lyric closes on an uplifting note of grace and hope!
 
Who’s Coming through the Door Again?
[To the tune of “When Johnny Comes Marching Home Again”]

When mommy comes walking through the door, hurrah, hurrah
When mommy comes walking through the door, hurrah, hurrah
My mind will dance, my heart will sing
When I hear the doorbell ring
And we’ll all shout “Hurrah” when mommy comes home again!

When daddy comes walking through the door, hurrah, hurrah
When daddy comes walking through the door, hurrah, hurrah
He’ll lift me high, like a bird I’ll fly
“Never put me down,” I’ll cry
And we’ll all shout “Hurrah” when daddy comes home again!

When mommy can’t come home again, boo-hoo, boo-hoo
When mommy can’t come home again, boo-hoo, boo-hoo
Now my shouts turn to self-doubt
As I pout or just lash out
Oh we miss you mommy, please come home again!

When daddy can’t come home again, boo-hoo, boo-hoo
When daddy can’t come home again, boo-hoo, boo-hoo
My heart no longer has a song; my hero’s missing
Something’s so wrong
Oh we miss you daddy, please come home again!

When mommy and daddy fight again, uh oh, uh oh
When mommy and daddy fight again, uh oh, uh oh
When mommy yells and daddy hits
Now my tummy’s having fits
And we all feel bad when mommy and daddy fight!

When mommy and daddy drink again, oh no, oh no
When mommy and daddy drink again, oh no, oh no
“No place like home” more battle zone
And all I want to be is gone
And we’re all sad when mommy and daddy drink!

When mommy and daddy fight and drink, watch out, watch out
When mommy and daddy fight and drink, watch out, watch out
My head against the wall I’ll bang
Help…I don’t want to join a gang
And we’re all mad when family fight and drink!

When angry silence comes marching in, please no, please no
When angry silence comes marching in, please no, please no
A once happy home feels like a tomb
Covered by a shroud of gloom
I can’t even hide in my room
For overhead the sword of doom
We’re all numb when angry silence comes through the door.

Why can’t we be a family again, oh please, oh please?
Why can’t we be a family again, oh please, oh please?
We’ll laugh and sing and even fight
Not might – but help – will make it right
Talking together helps shine a light
And fear will finally sleep tonight
Holding each other warm and tight
And we’ll be a family, ‘Hoorah,” we’ll be a family again!

© Mark Gorkin  2015
Shrink Rap ™ Productions
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Who Says “There Is No ‘I’ in Team”?

Do you ever want to scream
When you hear that tired theme
Or see the poster in your dreams?
There is no “I” in team!

All you do is close your mind
Leave real differences behind
Learn what it means to be aligned:
Fall in line with the group grind!

I scream, you scream
There’s no “I” in our team!

Of course you need to check EGO
As you relate with sis and bro
And know connections ebb and flow
As your team evolves and grows.

But I’m about to start spinning
Even worse, maybe sinning:
There are two “I”s in the word “WINNING”
And this, my friend, is just the beginning!

I scream, you scream
There’s still no “I” in our team!

No “I” teams push conformity
Winning “I”s have identity:
First…”Individuality”
Next comes “Interactivity.”

And these two “I”s most surely “C”
One sheds new light – “Creativity”
The other builds live “Community”
Advantage:  non-conformity!

I scream, you scream
It’s just a dream:  an “I” in team.

So “Winning Teams,” can we agree?
Take “Individual Creativity”
Mix with “Interactive Community”
Voila…IC2 yields “Synergy.”

When the “whole is greater than parts” sum
The Beatles group – a rule of thumb
Marching to a different drum
Healthy conflict makes teams hum.

I scream, you scream
Maybe there’s an “I” in team.

Less need to shut down, become numb.
Nor hurry up, just get it done
Partly jazz riff, minds on the run
Takes more time…Wait, Here Comes the Sun!

Open channels make all smarter
No superheroes or those martyrs
Just groups pushing tired borders
Or jumping into unknown waters.
Sections work a little harder
When not just “parts” but truly “partners.”

I scream, you scream
Can we be an IC team?

Teams that foster this give and take
Despite ideas that seem half-baked
Are ones that “C” and learn from mistakes
Forge the big picture:  know what’s at stake…
Take that lead foot off the brake
Leaving No “I” teams in their wake!

I scream, you scream
We are now an IC team!
I scream, you scream
We are now an IC team!

© Mark Gorkin  2015
Shrink Rap ™ Productions
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Mark Gorkin, the Stress Doc ™, www.stressdoc.com, acclaimed Keynote and Kickoff Speaker, Webinar Presenter, Retreat Leader and Motivational Humorist, is the author of Practice Safe Stress and The Four Faces of Anger. A former Stress & Violence Prevention consultant for the US Postal Service, the Stress Doc leads one-day "Stress Resiliency" workshops for "METRO" Managers and Supervisors of the Washington Metro Area Transit Authority (WMATA).   "The Doc" is also a Team Building and Organizational Development Consultant as well as a Stress Resilience/Wellness Consultant for the international corporate wellness/insurance brokerage group, The Hays Companies.  Mark leads highly interactive, innovative, and inspiring programs for corporations and government agencies, including the US Military, on stress and brain resiliency/burnout prevention through humor, change and conflict management, and leadership-partnership team building.

Email stressdoc@aol.com for his popular free newsletter & info on speaking programs and phone coaching sessions.  And click https://vimeo.com/69053828 for the Stress Doc's wildly pioneering "Shrink Rap" video.

Stress Doc Mantra: "Think out of the box, perform outside the curve (the Bell Curve) and be out-rage-ous!"

Monday, April 7, 2014

Building Stress Resilience and Personnel Retention: Balancing “Work-Wellness” Steps and Strategies

[This Q & A was written for Workforce.com]
 
Dear Workforce:

I am an HR generalist at a nonprofit social-services agency that deals with domestic violence.  Due to the nature of the work, we have always experienced a turnover rate between 30-40%.  I have two questions in one:  1) Is our turnover similar to benchmark data for this line of work and 2) Knowing we can't change the stressful nature of the work, how do we help keep our best people from burning out?

Stress is Killing Us, HR/facilities manager, nonprofit, Phoenix, Arizona
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Let me jump into your first question by noting I was not able to find specific percentages regarding employee turnover in agencies working with domestic or family abuse.  However, the extensive number of articles and research grants on “secondary burnout” and “compassion fatigue” – where the level of emotional engagement and identification with a client’s trauma, rage, and/or helplessness exhausts the caregiver – speaks volumes regarding the immediacy and gravity of the issue.  Also, some jobs are meant to have a shorter shelf life, at least when it comes to front-line work.  Having trained and coached many units in the military, for example, once a soldier goes beyond two or three consecutive “in harm’s way” tours of duty, the potential for some post-traumatic effects significantly increases.  That said, now let’s address question two.  Here are “Five ‘Work-Wellness’ Steps for Strengthening Organizational and Individual Stress Resilience and Personnel Retention”:
 
1.  Maximize the Triple “A”.  Organizations that recognize and support individual knowledge and experience (“Authority”), encourage reasonable decision-making discretion (“Autonomy”), and hold all managers and employees to high and ethical yet attainable performance standards (“Accountability”) not only have more committed people but also more resilient professionals and teams.
 
2. Hold Task and Touch Meetings.  Hold team meetings that are not just task and numbers driven. Carve out ten-fifteen minutes to discuss how the team is doing as a mutual support system.  Are there any relationship conflicts that need to be addressed by the group or need to be addressed in primate with the supervisor?  Sometimes you may want to use this segment to focus on the kinds of people/cases that are the most difficult or volatile, that tend to emotionally drain most professionals.  Also, this is a good time and place for getting input from members on policy, practices, and procedures that impact people daily routine.  This process helps folks feel more in control and less prone to burnout.
 
I also believe there’s more commitment and camaraderie when team members, rather than the supervisor, facilitate this meeting on a rotational basis.  And speaking of rotation, job rotation or job sharing/partnering may inoculate for burnout, including the opportunity for special assignments.  As the Stress Doc says:  Fireproof your life with Variety!
 
3.  Individual Consultation to Professional Counseling.  Schedule regular coaching/consultation sessions, at least one or two/month with a supervisor or an in-house coach, experienced in a particular subject area.  Consider developing a mentor system.  In addition, supervisors and managers need to create time for “as needed” drop-ins.  Another resiliency building idea:  encourage a stress buddy relation; a trusted colleague who will provide the Stress Doc’s TLC:  Tender Loving Criticism and Tough Loving Care!
 
Two of the biggest psycho-social challenges working in the field of abuse:  a) beware rigid, “save the world” idealism and b) respond positively when one’s own personal history and painful memories bleed into a client’s domestic dysfunctional drama.  Front-line employees need ready access to professional counseling, ideally provided by a high quality and confidential organizational Employee Assistance Program (EAP).
 
4.  Pizza Parties and Promotions.  Foster “work-wellness balance.”  If possible, once a month, let all the staff meet informally, in the office or off site, e.g., Friday afternoon at 4pm, for collective social-support, for “R & R” – Recreation & Resilience.  You might even explore if a sister social agency would join you.  It’s good for the mind, heart and soul to share a knowing laugh about life’s absurdities with folks who not only have walked in our shoes, but also can feel our bunions.  Speaking of which, what about a reward system where an employee wins a day at a health spa?  Btw, encourage your staff to take periodic long weekend tune ups or escapades instead of just one big vacation.
 
5.  Resilience Education and Application.  Have periodic workshops on “Compassion Fatigue” and developing “Stress Resilience” focusing on such topics as Sleep-Priorities/Passion-Empathy-Exercise-Diet, i.e., the Stress Doc’s formula for Natural SPEED.
Improving employees sleep patterns, helping them set boundaries with self and others, productively escaping into a passionate hobby, finding a solid and empathic “stress buddy,” getting regular exercise, and eating to fortify one’s mind and mood will go a long way to fostering individual and organizational hardiness.  (Email for the Natural SPEED article.
 
These five strategic “work-wellness” steps will help cultivate more rested and resilient, “psychologically hardy” professionals and organizations; people will learn to pace themselves for a career marathon, or at least for the mid-distance race, not just the burning star-burnout dash.
 
Mark Gorkin, MSW, LICSW, "The Stress Doc" ™, a Licensed Clinical Social Worker, is a national keynote and webinar speaker and "Motivational Humorist & Team Communication Catalyst" known for his interactive, inspiring and FUN programs for both government agencies and major corporations.  A training and Critical Incident/Grief Intervention Consultant for the National EAP/Wellness Company, Business Health Services in Baltimore, MD, the Doc also leads “Stress, Team Building and Humor” programs for various branches of the Armed Services.  Mark, a former Stress and Violence Prevention Consultant for the US Postal Service, is the author of Resiliency Rap, Practice Safe Stress, and of The Four Faces of Anger.  See his award-winning, USA Today Online "HotSite" – www.stressdoc.com – called a "workplace resource" by National Public Radio (NPR).  For more info on the Doc's "Practice Safe Stress" programs or to receive his free e-newsletter, email stressdoc@aol.com or call 301-875-2567.