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Showing posts with label Coaching. Show all posts
Showing posts with label Coaching. Show all posts

Thursday, September 1, 2016

The Word Artist and the Immigrant: Worlds Apart and Minds Together – Part I

In the past fifteen months, exploring and engaging with the Nepali-American Diaspora Community has generated a variety of uncommon if not unprecedented roles and responsibilities, relationships and audiences.  Concerning the cultivation of a culturally diverse path, a few learning curve, horizon-shaping experiences stand out:

a) Wrestling with Natural Catastrophe – born out of the catastrophic April 2015 Earthquake ashes, friend and colleague, Dr. DK Gurung, D.C. Govt. public health analyst and program manager, called less than twenty-four hours after the tragic mega-tremors and traumas.  He needed to both vent and to share his crisis-inspired vision.  Eventually, I helped co-found Be Well Initiative (BWI), an advocacy-training-counseling mental health/mind-body wellness collective and professional resource for the Nepali community in the US,

b) Partnering and Teaming – developing a mutually supportive yet challenging, “power of two” partnership with DK while collaborating with and learning from a dynamic and dedicated national team of Nepali- and Asian-American professionals, has expanded my Cultural Diversity (CD) consciousness.  Cultural sensitivity has grown through a mind-language-spirit convergence with DK:  sharing significantly diverse yet empathically kindred perspectives, open and honest communication, and a willingness to both trust and disagree.  A Yin/Yang image of black/white sperm-like figures flowing into a whole greater than the sum of the parts circular unity comes to mind…a representation of our “best of both worlds” synergy.  For example, just today, DK shared that it is an ability to grasp and articulate my “inner emotional landscape” that is so helpful to many for whom this is foreign territory; conversely, many times DK has pulled me back from “boldly” (or “blindly”) stepping on a Nepali CD landmine,

c) Jumping in Community Waters – doing focus group facilitation, both locally – the Greater D.C. area, with community members – and in Cleveland, OH with Asian community health workers and, later, with Bhutanese-Nepali Refugees.  An interpreter was necessary for my participation in back-and-forth communication.  In fact, during one workshop, frustration with translation slowness and lack of participant spontaneity challenged me to mostly communicate through exaggerated physical mime.  Amazingly, we all had a great time.  I only hope the participants took home a fraction of the memories and learning as did their presenter, and

d) Looking Back, Bonding in the Present, and Moving Forward – BWI and SAAN (a Nepali Nursing Assn.) held an EQ-15 Memorial community gathering at a local school; key agenda items included: 1)  individual sharing, especially the poignant audiotape of a woman who finally surmounted barriers of family dishonor and personal shame, reached out for psychiatric help, thereby stepping back from depression’s suicidal edge, 2) post-trauma reflection and stress resilience group exercises which enabled poignant and supportive sharing, thereby questioning the sanctity of any cultural taboo on publicly talking about emotional vulnerability, and 3) future planning to strengthen community mental health resource availability and accessibility.  My facilitation role and “Stress Resilience Tips for Managing Trauma, Transition, and Everyday Stress” led to being a Plenary Speaker at the July 2016, Annual Virginia Refugee Mental Health Summit.  (Email stressdoc@aol.com for the “inspiring” tips and/or testimonial.)

From the Speaker Sublime to the Role Ridiculous?

Then, recently, perhaps the biggest role stretch.  A 40-something Nepali lawyer, highly intelligent, educated, and credentialed in Nepal, but not yet eligible to practice as an attorney in the US, had been encouraged by DK to call me.  I had briefly met this gentleman, to be named BD, at various community events.  With his precious, ever-smiling, non-stop English-speaking, five-year old son, we even walked and talked at the D.C. National Zoo.  Still, my role as consultant, coach, and/or collaborator remained unclear.  I didn’t hear from BD for a couple of months and then the transformative call:  could we meet for speech lessons?!  Some fundamental questions kept circling this proposed novel experiment:   Why now and…why me

BD had recently obtained a part-time Legal Assistant position with a small Baltimore law firm owned by an attorney from India.  (The Baltimore area has a sizeable Southeast Asian population.)  The prospect of a post-Bar Exam character interview motivated BD to reach out.  He had to improve his English pronunciation.  He admitted even his son corrects him.

The Power of Two:  Reality and Illusion

For me, one question was “why not pursue more traditional learning routes?”  And the second, I know about psychotherapy, even being a “Psychohumorist” ™…but a “speech therapist”???  With a disappointing frown, BD explained that he had tried an ESL class that met sporadically.  (I quickly recalled being thankful for hiring a “hands on,” out-of-work computer consultant to get me started on my first desktop.)  And taking lessons from his more fluent in English Nepali-born wife…well they do enjoy practicing together, however, there’s a predictably thorny patch:  when the couple are talking about substantive content, like a mortgage payment or their son’s education, and his wife shifts into correcting his pronunciation or grammar, BD gets frustrated.  For him, the timing is wrong.  One can envision this devolving into, at best, a half full and half empty glass situation.  Supplementing couple practice with a less emotionally involved “outsider” makes sense.

Remember, the male ego can be a sensitive creature.  Alas, I’m thinking of a ditty written after another conflict with my ex; I was likely still licking some wounds:

Losing It…Resting It

You may think I’m at a loss
Not having you as a boss.
But when it’s just me
Not us or you…
Please, do not tell me what to do.

Even when you “know what’s best”
(Though never quite put to the test)
Let me flounder; wait...still better
A request:  Geez, Louise…Just let it rest!

Lingering Loyalty Limbo

Enough of my ditty-ing around…the lingering, the underlying question:  why had BD not seriously worked on his English during his almost seven years in the States?  And shortly into our initial session, his answer touched a personal chord:  BD was expecting to go home, to return to Nepal.  He rationalized that strengthening his English was not critical…but then his wife announced she wanted to stay permanently in the US.  (I imagine educational opportunities for their child also influenced the family’s decision.) 

BD’s response highlighted the state of immigrant limbo, an approach-avoidance conflict of the heart and mind that can last more years than expected.  Many discover (and not just immigrants), that when “Pursuing the American Dream,” the path of proverbial gold or, at least, land of opportunity, may be paved over with problematic stress – including language barrier, legal status, educational credential, student loan, or underemployment conglomerates, in addition to rocky loyalty limbo. 

Freedom, Family, or Folly:  Whose Dream Is It Anyway?

And when family and friends back “home” still believe in the “paved with gold” US standard, there’s even more pressure to succeed.  Paradoxically, being ten thousand miles away only intensifies the spotlight.  Perhaps there’s some guilt from feeling like you’re the one who “got away.”  Or, even more stressful, is being the explorer and “gold standard” flag bearer:  both individual and family status may be tied to how high up the social mountain (or low in the valley) you plant the family flag.   Clearly, having to live up to the expectations of “significant others” no matter the separation distance may tighten the stress knot.

Of course, with continuous learning and skill-building, as well as family, community, and/or government support, over time, it is possible to dig transitional tunnels in those paved over barriers.  (Our country is founded on such history and tenacity.)  Such focused coordination may generate “possibility portals.”  You have gained skills and savvy for exploration and discovery that:  1) allow one (or a group) to crawl under, climb through, or circumvent those concrete barriers, 2) build stress-resilience along with family/community cohesion muscles facilitating intra- and interpersonal head-heart connections, and 3) achieve new-found place, pride, and possibility.  To venture a Declaration of Immigrant Independence, most want life, liberty, and community, that is, the opportunity for oneself and one’s family to realize financial stability, emotional-spiritual and career-creative expression, healthy mind-body-social relations, along with viable and meaningful societal integration.

Jump In and Dance, Stress Doc…Just Don’t Jump to Conclusions

As for my willingness to jump in new professional waters as a speech coach…being self-employed, often not knowing when or where I’d be working; confident of my Emotional Intelligence/Communication skills, being currently underemployed myself, along with authoring the quote – Fireproof your life with variety!...  Well, “what the hell” has been a trademark over the course of a long and winding (from where is the next check coming?) professional road.

And speaking of growth opportunity, for me, working with BD on his pronunciation and some grammar, grappling with common idioms, etc., definitely added “variety as spice” to my life. (Btw, for those needing a reminder, I’m using idiom as “an expression that cannot be understood from the meanings of its separate words but that has a separate meaning of its own, as ride herd on for ‘supervise’”; Merriam-Webster Online.)

And while I have never been a speech tutor, I actually did take a Remedial Speech class in primary school to erase a lisping tendency.  I’m somewhat conscious of the dance of tongue, lips, and teeth when we speak. Also, his wife had a speech book with illustrations; reviewing helped me improve the proper positioning of those aforementioned “dance step” components.  In addition, my listening skills as a therapist certainly comes into play when assessing diction, accent, pace, and overall clarity.

Even my love of wordplay was useful.  When trying to say “special,” BD was pronouncing “cial” more like the second half of “pencil” or “specil.”  He was missing the “sh” sound when “cial” (or “tial,” think “spatial” or “palatial”) was the closing suffix.  I suddenly saw a playful pronunciation “pass in the impasse” for words like special, facial, glacial, etc.  When he sees “cial” think “CIA…Spies, secrets, keeping quiet…Shh!   BD, an advocate in the field of international human rights, got it…and laughed knowingly.

Starting Over:  Sensitivity, Levity, and Honesty

Clearly, when a highly credentialed adult must “start over” …it’s often a daunting psychological challenge feeling like a raw beginner, a “stranger in a strange land.”  Language acquisition and verbal facility interface with such self-defining issues as identity, competence, social status, as well as educational-professional legitimacy and opportunity.  No surprise that wounded pride may come into play in such a dependent, vulnerable, and “fine line between humility and humiliation” learning situation.  Which is why our aforementioned “CIA” moment of levity is so helpful in an arduous educational process.  As I once penned:  People are less defensive and more open to a serious message gift-wrapped with humor.

Or they’re more willing to honestly share the same:  After a couple of sessions, BD acknowledged that ego or pride also delayed his asking for speech help.  As he said, a dominant cultural dictum:  Never expose any weakness to the larger (Nepali) social community!

I can relate.  As echoed in several !2-Step groups, the familiar dysfunctional family mantra:  Don’t talk, don’t trust, don’t feel!  Almost as American as, Don’t air your dirty laundry.

Closing Summary

This essay captures the evolution of my work to date with the Nepali-American Diaspora Community:  from helping to develop an informal mental health/mind-body wellness organization and being part of a planning, advocacy, and training team to engaging with various Nepali/refugee communities and cultures.  And now the emergence of a new role as speech coach with a Nepali attorney trying to carve out his own “American Dream” path.  My latest learning-coaching encounter stands on the shoulders of my year + immersion in cultural diversity.  (Actually, about dozen years earlier I had been a workshop leader at several Asian-American and Pacific Islander Federal Employee Conferences.  A chunk of this earlier experience and encounters, including initially meeting DK, are embedded – some clearly, some vaguely – in my consciousness.)  Which brings me to the original intent of this two-part essay:  while working with BD, I suddenly saw many similarities between immigration trials, tribulations, and travels as well as the mentally meandering, manic and melancholic, mood-and-mind-challenging paths of one struggling word artist.  Having laid down a cultural-conceptual foundation, Part II will examine the parallel crisis-laden – danger and opportunity-filled – worlds of “The Word Artist and the Immigrant:  From Creation of a Pathway to Pathway of Creation!



Mark Gorkin, MSW, LICSW, "The Stress Doc" ™, a nationally acclaimed speaker, writer, and "Psychohumorist" ™, is a founding partner and Stress Resilience and Trauma Debriefing Consultant for the Nepali Diaspora Behavioral Health & Wellness Initiative.  A former Stress and Violence Prevention Consultant for the US Postal Service, he has led numerous Pre-Deployment Stress Resilience-Humor-Team Building Retreats for the US Army.  The Doc is the author of Practice Safe Stress, The Four Faces of Anger, and Preserving Human Touch in a High Tech World.  Mark’s award-winning, USA Today Online "HotSite" – www.stressdoc.com – was called a "workplace resource" by National Public Radio (NPR).  For more info, email:  stressdoc@aol.com.

Monday, August 3, 2015

The Art of Counseling and Coaching: The Evolution of a Healing and Liberating Path

The Stress Doc's Skype and Phone Counseling and Coaching Services: Evolving Your Path through the Art of Counseling and Coaching

Recent Skype and Phone coaching sessions reminds me of two sayings by an old Social Work field instructor:  "Not everyone needs therapy (or coaching)...but all (at some point) can use it."  And, "therapy (or personal-professional coaching) is like taking a course on self."

I have decided to more actively let folks know of my availability as a warm, witty, and wise battle-tested video and/or audio counselor and coach.  And as indicated below, I have a track record of making a difference, that is helping folks drill for resources within, contain if not extinguish external smoke and fires, and bravely design their own "pass in the impasse."

For more information, including my head and heart, task and crisis-focused approach, time frame, and fees (on a sliding scale based on ability to pay), email stressdoc@aol.com.  (Also, more background info after the essay.)  I begin with a free 15-20 minute consult to gain a sense of the issue, whether it's appropriate for this method of intervention and, finally, for both parties to assess if there is a good counseling or coaching fit.  I believe there is an opportunity for genuine synergy:  when individual parts work at becoming partners!

To hard work and good support,

Mark Gorkin, MSW, LICSW
The Stress Doc ™
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The Art of Counseling and Coaching:  The Evolution of a Healing and Liberating Path -- Recognizing Danger, Redesigning Opportunity

What makes the right coach, counselor, or consultant such a valuable resource?  Invariably it's the fact that when feeling stuck, confused, or overwhelmed we cannot see, conceive, or act our way out of a draining, fearful, or paralyzing conflict.  The rocky road seems steep, long, and dark...and we can't seem to take that first step.  Alas, we may need to lean on another's experienced, concerned, and objective shoulder to regain a sense of equilibrium and competence.  We need a knowing "intimate outsider" to help us reconnect to our strengths; to realistically assess challenges or obstacles; to recognize overlooked and untapped resources or allies.  A coach also helps the vulnerable individual realize that present anxieties or feelings of helplessness are likely being skewed or exaggerated by past "emotional echo experiences," perhaps even "grief ghosts."

And timing may be everything...as often there is a "crisis window," as no less a psychological authority than William Shakespeare, noted:

There is a tide in the affairs of men [and women], which taken at the flood, leads on to fortune. Omitted, all the voyage of their life is bound in shallows and in miseries. On such a full sea are we now afloat. And we must take the current when it serves, or lose our ventures.

From Julius Caeser
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Of course, the two Chinese characters for "crisis" are danger and opportunity:  the "danger" of not acting is not simply inertia.  Nor is it only the escalating pressure surrounding you and the problem, whether this tension is conscious or not.  No, the danger is enhanced by emotional defenses worn down by hyper-vigilance and  uncertainty, stress and worry, along with confusing emotions and memories (sometimes dream images disrupting sleep).  All add to your mind-body burden and baggage.  And if not proactive you may resort to a maladaptive or regressive way of coping, attempting to block out this mind-body stress cocktail, e.g., by withdrawing, increased drinking or smoking, blowing up, lack of concentration or increasing impatience, excess sleeping, mindless video gaming, becoming a "shopaholic," etc.

In turn, an "opportunity" arises just because of your approach-avoidance, "damned if I do, damned if I don't, damned if I stay, damned if I leave" conflict.  Finally, you're in enough pain, times running out, and you are finally ready to admit you can't get out of this dark and scary maze without some outside support and enlightenment.

These dangers and opportunities come in many shapes and sizes.  Here are two:

1a) danger:  a mother in the throes of a tense family breakup and her own depressive state, troubled by her verbal explosions with her children

1b) opportunity:  to reach out for resources, such as the Stress Doc's book, The Four Faces of Anger:  Transforming Hostility and Rage into Purpose and Passion; joining a support group; being open to a new way of expressing anger, e.g., recognizing when her own voice volume and tone are escalating; having the maturity to acknowledge that she more than the kids needs an immediate "time out" to regain composure.  Realizing when out of control she, also, is an "emotional child" not able to exercise parental authority.  Now with some coaching able to say and act:  "I don't like this  (specific) behavior.  I can tell I'm getting too angry...I will step away for two minutes and then return...and we will discuss and resolve this problem."

2a) danger:  a professional knowing her job situation has been toxic for a good while, is reluctant to leave.  Is it just the golden handcuffs and benefits?  (Logically, her husband is supporting her escape.)  Is it that the devil we know is less frightening than the potential ogre awaiting?  Or, wanting to totally break up the puzzle prison and do something radically different...she is paralyzed by not trusting the soundness of any option, an option that must be just "right."  Alas, trial and error mostly conjures shame and terror!

2b) opportunity:  sometimes a person must go through transitional liberation.  We must learn patient small steps; not rashly attempt that hell to heaven breakout passage in one breathtakingly bold leap, especially when the mental chasm is wide and deep.  Too often, perfection breeds paralysis.  So helping her consider downsizing from a major, Type A-driven company to a smaller, more intimate scale one, still relying on her basic toolkit, seemed to thaw the freeze.  And a manageable learning curve not only provides data for future decision-making, but makes the next risk-taking venture less daunting.

As the medical/polio pioneer, Jonas Salk, observed:  Evolution is about getting up one more time than you fall down; being trusting one more time than you are fearful; and trusting just one more time than you are anxious!

Hopefully, this short essay will help you assess whether a counseling or coaching session is a potentially valuable option, a path to help you...Practice Safe Stress!


Mark Gorkin, MSW, LICSW, "The Stress Doc" ™, a Licensed Clinical Social Worker, is a national keynote and webinar speaker and "Motivational Humorist & Team Communication Catalyst" known for his interactive, inspiring and FUN programs for both government agencies and major corporations.  A former psychotherapist, “The Doc” is a training and Stress Resilience Consultant for the national, Atlanta-based company, TrainingPros and The Hays Companies, an international corporate insurance and wellness brokerage group.  He has also led “Resilience, Team Building and Humor” programs for various branches of the Armed Services.  Mark, a former Stress and Violence Prevention Consultant for the US Postal Service and is a recognized Critical Incident/Trauma Debriefing expert.  The Stress Doc is the author of Resiliency Rap, Practice Safe Stress, and of The Four Faces of Anger.  See his award-winning, USA Today Online "HotSite"www.stressdoc.com – called a "workplace resource" by National Public Radio (NPR).  For more info on the Doc's "Practice Safe Stress" programs or to receive his free e-newsletter, email stressdoc@aol.com or call 301-875-2567.
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The Stress Doc's Skype and Phone Counseling and Coaching Services

Mark Gorkin, MSW, LICSW
The Stress Doc ™

Stress & Change Resilience Speaking--Coaching-Consultation
Crisis Intervention-Burnout-Bullying/Conflict-Loss-Grief
Phone-Electronic-Skype-In-Person

301-875-2567
stressdoc@aol.com
www.stressdoc.com

Speaking & Educational Videos-Essays
http://www.stressdoc.com/media_downloads.htm
Google blog: http://www.blogger.com/home
2.5 min 3 Steps to Overcome Procrastination Video -- http://vimeo.com/73783964
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My expertise is based on decades of experience as a national speaker on stress and burnout as well as a former private practice Psychotherapist, Adjunct Professor at the Tulane University (ten years teaching Crisis Intervention & Brief Treatment) and Visiting Professor at Catholic University Schools of Social Work and Social Services.  I have worked with a myriad of government agencies, including a variety of branches of the US Military, along with corporations, and non-profits.  I'm comfortable working with angry or aggressive clients;  I am a former Stress & Violence Prevention Consultant for the US Postal Service.  My Counseling-Coaching experience and expertise integrates several realms and roles:

¢ Stress and Change Resilience Coaching
¢ Caregiver Stress and Caregiver Fatigue Intervention
¢ Critical Incident and Crisis Intervention
¢ Mind-Body Depression Coaching & Intervention
¢ Stress and Burnout, Trauma and Grief Consultant

And my own personal journey grappling with burnout and clinical depression helps make the counseling/coaching distinctly insightful and uncommonly empowering.   Perhaps my singular perspective comes from being a "Motivational Psycho-humorist" ™.  (The title of one of my books is Practice Safe Stress:  Healing and Laughing in the Face of Stress, Burnout & Depression.  Another book:  The Four Faces of Anger: Transforming Anger, Rage, and Conflict Into Inspiring Attitude and Behavior.)

Coaching Logistics

In general, sessions will be for 30 or 60 minutes.  We begin with a free 15 minute consultation to determine if there is a basis for a mutual, productive working relationship.  Fees to be determined.

Testimonials are provided below, as well as an essay on a more recent consulting experience.

Feel free to pass the announcement on to friends, family, and colleagues.  For more info:

301-875-2567 or
stressdoc@aol.com

You can also obtain much information, articles, testimonials, videos, radio interviews, etc., from my website - www.stressdoc.com .
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Phone Consulting/Coaching Testimonials

Oct 12, 2013

I am so glad you are offering your services to many. You are an insightful man who helped me to have clarity and find my strength in chaos. I honestly believe that "God" put you in my path. I am still unsure of my future but I do know that I made the right choice. Without your understanding, patience and knowledge, I would not have been able to make that move. I may have slip-ups but I hear your voice and your words in my head and you continue to guide me.

Ann-Marie Connor
(Phone Coaching Client)
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And here is a coaching testimonial from a woman on the West Coast.  (I'm on the East Coast.):

Date: 10/30/2007
From: Stuntsista

Hi Mark,

What growth has occurred since our work several weeks back.  I am most certain you were a gift to me during those months of coaching together.  As I remember, the most memorable character trait to me is your ability to blend courage and personal understanding; as one who has experienced suffering and risen to overcome.  Only one who has experienced the depth, could so acutely and masterfully, handle the heart of one suffering, to guide, to point out, to encourage voice to feelings.  Mark, Thank you, for your accurate assessment, time and again.  I am grateful beyond words.  I appreciate your flexibility in time zones and the presence with which you showed up is just solid.  I enjoyed your humor that you inflected with such appropriateness.  It means so much to have had you 'in my corner' through such an ordeal I found myself in.

My health has turned for the best and I deeply believe it has all to do with my state of mind.  As Victor Frankl observed over 40 years ago:  "Those who know how close the connection is between the state of mind of a man -- his courage and hope, or there lack of -- and the state of immunity of his body will understand that the sudden loss of hope and courage can have a deadly effect."

I am well.  I have had several courageous conversations.  There is movement.  Don't be surprised if our paths cross again ~ smile. 

Most Sincerely,

Terri

Terri Cadiente A.C.C.
Associate Certified Coach, Speaker, Stunt woman

Strength And Grace Inc.
25050 Avenue Kearney Suite #109
Valencia, CA 91355
Office: 661.294.7841
Mobile: 818.489.4842www.StrengthAndGraceInc.com

~to inspire courage, provoke action and live from a heart at choice ~my life purpose
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Sunday, February 15, 2015

Phone Coaching Strategy: Defusing a Volatile, Know-It-All Director and Anti-Bullying Program

Let me help you turn a stressful and conflict-ridden world around with a FREE 15 minute consultation and one 30 or 60 minute coaching session.  Here’s the second rapid (30 min) coaching turn-around in two weeks.  (Each had read one of my burnout articles.)  Please email stressdoc@aol.com or call 301-875-2567 ™.  Let our work together help you:  a) generate new perspective, b) gain focus and energy, c) stop beating yourself down, d) feel more in control, and e) leave the phone session with an action plan, actual disarming phrases to say, as well as more confidence and hope.  Also, do share this with friends, family, and colleagues.  Thanks,

Mark
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Phone Coaching Strategy:  Defusing a Volatile, Know-It-All Director

From Denver to Brisbane Australia.  That’s where my half-hour Conflict Phone Coaching Sessions have taken me these past two weeks.  The first was with an owner of a small web development company, unsure how to handle a whining, demanding, and self-centered, yet “rainmaking,” sales person.  One half-hour coaching session had her refocused and reenergized, more confident on setting boundaries on this “bully.”  And this week with an Australian architect, born in Malaysia, who has five directors to whom she reports, but mostly is under the micromanaging thumb of the son of the owner of the firm.  The son is quick to pass critical judgment, while never at fault himself.  While she has a good relationship with the father, he basically ignores N’s signals for help.  And N has just received a verbal warning for yelling back at the son in the heat of a drawing board battle.

One time, a work efficiency consultant was brought in to assess the office climate.  However, her recommendations were ignored.  N accepted my conclusion that, when all levels of a system are enabling or actively contributing to dysfunction, and you lack resources to check the toxic environment, in the long run, for the sake of mind-body-spirit health, there is little option other than leaving the firm.  Not surprisingly this work triangle (father-son-N) was analogous to her home triangle – intimidating mother-somewhat passive, conflict-averse father, and N who, while somewhat suppressed in the family, was angrily acting out at school, especially as a teen.

Short-Term Survival Strategy

However, a short-term strategy emerged.  And the tip off was when N said she hates to “back down” with the son.  Clearly past ghosts and echoes were swirling and ringing, compromising an ability to more purposefully and productively manage this “stress carrier.”  (And you know the definition of a “stress carrier”:  Someone who doesn’t get ulcers just gives them!)

As I suspected, his aggressiveness was bringing out in N “You”-message reactiveness:  “You don’t let anyone get a word in,” “All you do is criticize others; you never look in the mirror,” “It’s your fault,” etc.  I told her the trick was to not let the son’s venom stay in her system.  (I reminded her that you need to suck the venom out; but don’t spit it in his face, more by his shoe.)  At the same time she needed to avoid hissing and biting back while professionally standing up for her integrity.  As soon as she sensed the two were into their vicious spiral, she needed to say, “I don’t want this to result in more verbal battling and yelling.  Can we discuss an issue professionally, each of us expressing their views in a civil manner?  If not, then I will walk away.  Perhaps we can try again over the phone in thirty minutes.”  N is not allowing herself to be baited; she’s cooling off her own “hot button.”

I helped N realize that her “hot button” was not just conflicting architectural perspective with this bully.  That was more the tip of the iceberg.  The real heat was from the volcanic memories with her intimidating mother, her passive father and the “family” context” once again being played out in this firm.

Closing Note

As N wrote in a follow-up email:  Thanks for the invoice.  I enjoyed the discussion, too. It's managed to take the edge off how I feel about the situation. I can focus on managing the situation rather than just being consumed by the problem.  N seems more confident that she won’t bring along nearly as much of her baggage to the next firm.  Certainly N is on the path of distancing herself from this dysfunctional system and of…Practicing Safe Stress!
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Coming Out of the Bullying Closet – Personal Exploration and Workplace Intervention:  Short-Circuiting the Cycle of Workplace Bullying
 
Bullying...it’s not just for school yards and lunch rooms; it’s increasingly found in offices and work-floors, and, of course, in cyberspace.  And workplace bullying, too, has seriously disruptive and damaging effects and consequences.  Bullying doesn’t just adversely impact an individual…when ignored or downplayed, it creates a climate of fear (“Where’s is leadership?”) and self-blame or shame that, like a virus, eats away at respect for leaders, individual and team trust and coordination, organizational performance and morale.  And there often is a communal wall of silence around this issue.  It’s way past time for “Workplace Bullying” to “Come Out of the Closet”!
 
And Mark Gorkin, LICSW, the Stress Doc will help us take off the blinders and shed light on this critical and controversial subject.  The Doc draws on years of experience as a: a) Psychotherapist (as well as a “Psychohumorist” ™ ;-), b) Crisis, Hazardous Workplace, and Critical Incident Consultant (including being a Stress & Violence Prevention Consultant for the US Postal Service), c) Stress Resilience-Team Building Speaker, Consultant, Workshop/Retreat Leader for the US Army, e) author of Practices Safe Stress, The Four Faces of Anger, and Resiliency Rap, and e) his own powerful memories being bullied as a child and young teen.  Through a mix of poignant and energizing lecture, as well as thought-provoking and fun group exercises, all will have a better grasp of:
 
1) Workplace Culture, the Bullying Process, and Basic Definitions
2) “The Bullying Process” Behavior Patterns of both “The Bully” and “The Bullied”
3) The Four Faces of Anger Model for Transforming Rage and Hostility into Passion and Assertion
4) Defusing Power Struggles & Aggressors:  Assertive Communication-Negotiation Skills
5) Workplace Action Steps for “Short-Circuiting the Bullying Process”

Outline/Objectives

A.  Workplace Culture & the Bullying Process:  Overview
B.  Bullying Definitions and Derivations
C.  Bullying Process Practices & Environments:  Dynamic Dozen
D.  Bullying Personalities and the Bullying Processes:  Dynamic Dozen
E.  Warning Signs:  The Bully’s Behavior Patterns
F.  Warning Signs:  The Bullied’s Behavior Patterns
G.  Anger Dynamics and The Bullying Process
H.  Assertive Communication-Conflict Negotiation Skills
I.   Initial Bully Process Intervention
J.  Transforming Burnout, Loss & Grief and Creative Expression Skills
K. Out of the Closet & Short-Circuiting the Bullying Process:   Action Steps

Don’t miss your Appointment with the Stress Doc:

It’s time for all to “Come Out of the Bullying Closet!”

Mark Gorkin, MSW, LICSW, The Stress Doc ™
stressdoc@aol.com<>www.stressdoc.com
301-875-2567

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Coming Out of the Bullying Closet:  Short-Circuiting the Cycle of Workplace Bullying Program is based on the Doc’s:

a. long-recognized expertise as a Stress & Change Resilience and Critical Incident – Grief & Trauma – Debriefing Consultant, Inspiring Speaker, Workshp/Retreat Leader, Group/Team Facilitator; Stress Doc Program help audiences “Get FIT” by being FUN-Interactive-Thought-provoking; over twenty years as a private practice psychotherapist

b.  decades experience as a Stress & Violence Consultant for the US Postal Service and a Stress Resilience-Humor-Tean Building Retreat Leader for various military units at Ft. Hood, TX; workshops at Ft. Meade, MD, etc.; working on a project with Celena Flowers, Community Services/Family Advocacy Manager at Ft. Meade (celena.flowers@us.army.mil);

c.  ten years Adjunct Asst Professor at Tulane University School of Social Work teaching graduate level course on "Crisis Intervention and Brief Treatment"

d. books, The Four Faces of Anger – Model & Method:  Transforming Anger, Rage, and Conflict and

Practice Safe Stress:  Healing and Laughing in the Face of Stress, Burnout & Depression,

e. 20+ years experience as a “Psychohumorist” ™ pioneering the field of psychologically humorous rap music, Shrink Rap ™ Productions,

f. ground-breaking children’s lyrics and “Resiliency Raps” on “Bullying,” “Family Dynamics/Family Communication,” (email stressdoc@aol.com to view the lyrics/raps; he is the self-described Dr. Seuss of Stress for Adults (and kids of all ages),

g. “The Stress Doc’s ™ Stress Resiliency and Brain Agility Formula for Natural SPEED – Sleep-Priorities/Passion-Empathy-Exercise-Diet and, most important,

h. own personal experience being bullied as a child and young teen for too many years.

The program can be expanded or streamlined to meet audience needs and logistics; it may also be adapted as a workshop series.
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Monday, April 7, 2014

Building Stress Resilience and Personnel Retention: Balancing “Work-Wellness” Steps and Strategies

[This Q & A was written for Workforce.com]
 
Dear Workforce:

I am an HR generalist at a nonprofit social-services agency that deals with domestic violence.  Due to the nature of the work, we have always experienced a turnover rate between 30-40%.  I have two questions in one:  1) Is our turnover similar to benchmark data for this line of work and 2) Knowing we can't change the stressful nature of the work, how do we help keep our best people from burning out?

Stress is Killing Us, HR/facilities manager, nonprofit, Phoenix, Arizona
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Let me jump into your first question by noting I was not able to find specific percentages regarding employee turnover in agencies working with domestic or family abuse.  However, the extensive number of articles and research grants on “secondary burnout” and “compassion fatigue” – where the level of emotional engagement and identification with a client’s trauma, rage, and/or helplessness exhausts the caregiver – speaks volumes regarding the immediacy and gravity of the issue.  Also, some jobs are meant to have a shorter shelf life, at least when it comes to front-line work.  Having trained and coached many units in the military, for example, once a soldier goes beyond two or three consecutive “in harm’s way” tours of duty, the potential for some post-traumatic effects significantly increases.  That said, now let’s address question two.  Here are “Five ‘Work-Wellness’ Steps for Strengthening Organizational and Individual Stress Resilience and Personnel Retention”:
 
1.  Maximize the Triple “A”.  Organizations that recognize and support individual knowledge and experience (“Authority”), encourage reasonable decision-making discretion (“Autonomy”), and hold all managers and employees to high and ethical yet attainable performance standards (“Accountability”) not only have more committed people but also more resilient professionals and teams.
 
2. Hold Task and Touch Meetings.  Hold team meetings that are not just task and numbers driven. Carve out ten-fifteen minutes to discuss how the team is doing as a mutual support system.  Are there any relationship conflicts that need to be addressed by the group or need to be addressed in primate with the supervisor?  Sometimes you may want to use this segment to focus on the kinds of people/cases that are the most difficult or volatile, that tend to emotionally drain most professionals.  Also, this is a good time and place for getting input from members on policy, practices, and procedures that impact people daily routine.  This process helps folks feel more in control and less prone to burnout.
 
I also believe there’s more commitment and camaraderie when team members, rather than the supervisor, facilitate this meeting on a rotational basis.  And speaking of rotation, job rotation or job sharing/partnering may inoculate for burnout, including the opportunity for special assignments.  As the Stress Doc says:  Fireproof your life with Variety!
 
3.  Individual Consultation to Professional Counseling.  Schedule regular coaching/consultation sessions, at least one or two/month with a supervisor or an in-house coach, experienced in a particular subject area.  Consider developing a mentor system.  In addition, supervisors and managers need to create time for “as needed” drop-ins.  Another resiliency building idea:  encourage a stress buddy relation; a trusted colleague who will provide the Stress Doc’s TLC:  Tender Loving Criticism and Tough Loving Care!
 
Two of the biggest psycho-social challenges working in the field of abuse:  a) beware rigid, “save the world” idealism and b) respond positively when one’s own personal history and painful memories bleed into a client’s domestic dysfunctional drama.  Front-line employees need ready access to professional counseling, ideally provided by a high quality and confidential organizational Employee Assistance Program (EAP).
 
4.  Pizza Parties and Promotions.  Foster “work-wellness balance.”  If possible, once a month, let all the staff meet informally, in the office or off site, e.g., Friday afternoon at 4pm, for collective social-support, for “R & R” – Recreation & Resilience.  You might even explore if a sister social agency would join you.  It’s good for the mind, heart and soul to share a knowing laugh about life’s absurdities with folks who not only have walked in our shoes, but also can feel our bunions.  Speaking of which, what about a reward system where an employee wins a day at a health spa?  Btw, encourage your staff to take periodic long weekend tune ups or escapades instead of just one big vacation.
 
5.  Resilience Education and Application.  Have periodic workshops on “Compassion Fatigue” and developing “Stress Resilience” focusing on such topics as Sleep-Priorities/Passion-Empathy-Exercise-Diet, i.e., the Stress Doc’s formula for Natural SPEED.
Improving employees sleep patterns, helping them set boundaries with self and others, productively escaping into a passionate hobby, finding a solid and empathic “stress buddy,” getting regular exercise, and eating to fortify one’s mind and mood will go a long way to fostering individual and organizational hardiness.  (Email for the Natural SPEED article.
 
These five strategic “work-wellness” steps will help cultivate more rested and resilient, “psychologically hardy” professionals and organizations; people will learn to pace themselves for a career marathon, or at least for the mid-distance race, not just the burning star-burnout dash.
 
Mark Gorkin, MSW, LICSW, "The Stress Doc" ™, a Licensed Clinical Social Worker, is a national keynote and webinar speaker and "Motivational Humorist & Team Communication Catalyst" known for his interactive, inspiring and FUN programs for both government agencies and major corporations.  A training and Critical Incident/Grief Intervention Consultant for the National EAP/Wellness Company, Business Health Services in Baltimore, MD, the Doc also leads “Stress, Team Building and Humor” programs for various branches of the Armed Services.  Mark, a former Stress and Violence Prevention Consultant for the US Postal Service, is the author of Resiliency Rap, Practice Safe Stress, and of The Four Faces of Anger.  See his award-winning, USA Today Online "HotSite"www.stressdoc.com – called a "workplace resource" by National Public Radio (NPR).  For more info on the Doc's "Practice Safe Stress" programs or to receive his free e-newsletter, email stressdoc@aol.com or call 301-875-2567.

Thursday, December 29, 2011

Productively Focusing Job Interview-Performance Anxiety: Transforming “Perfection” into Purpose, Patience and Possibility

[This article was written with the permission and in consultation with the below-mentioned phone-coaching client.]

Once again, through the wonder of the Internet, I've had a chance to connect with a bright, insightful and articulate individual. Our email interaction began when Barbara, (a fictional name), discovered one of my writings, and we now periodically exchange ideas. Married and in her 40s, Barbara is a government employee, an HR professional for a mid-sized, Mid-Atlantic city. She’s been an in-house consultant to the police department for a number of years. Recently, Barbara has applied for a management position in the department. However, her application is hardly a slam-dunk. Assigned to the police department, as an HR employee she’s seen as an outsider, and also viewed as a “worker bee,” not necessarily management material. (As a government employee, Barbara has not been a full-time manager, though in her consulting position she has been involved in management activities such as recruiting and performance review.)

In light of the job application uncertainty, Barbara inquired about a phone coaching session with the “Stress Doc.” Having had a number of successful coaching experiences, I was delighted to get started. The voice-to-voice encounter only confirmed and further elucidated my impression gleaned from the written word. Clearly, this was a very competent and “likes to get things done” woman who nonetheless had some issues with performance anxiety. (Barbara believes she has a good relationship with the Police Chief. She herself did not mention gender bias as a cause for job interview concern, though, in light of the specific department and the ultimate group interview gauntlet, one cannot entirely dismiss the possibility.)

Another factor noted in her self-questioning was a double-edged relationship with a father who had a somewhat perfectionist personality. While Barbara’s father was a model for high-achievement striving, perhaps another consequence was the oft-hovering voice, “Prove yourself!” And sometimes, such a voice (or, at least, our internalized version) is never fully satisfied, resulting in a seemingly Greek God-like mythological drama. With strained (mental) muscles and perspiring brow, you quietly curse the huge, precarious boulder, pushing and exhorting it up the mountain…alas, never quite reaching the summit. Unable to defy the forces of gravity (nor the angry gods), the boulder invariably reverses course, and rumbles down to the base. Still, not one to give up easily, once again you screw up the courage for the daunting – if not Sisyphean – task ahead.

Actually, Barbara successfully jumped a number of preliminary hoops in the interview process, which crawled on for several months. Finally, notification arrived that she had earned a ticket to the group interview arena. And again Barbara emailed for another coaching session.

Birds of a Feather – Freeze, Fly High and Finally Learn to Focus

Barbara quickly revealed a mature and rational side: “No matter what happens with the interview, I’m glad I went through the process.” She learned much from the experience, including strengths and vulnerabilities of key decision-makers in the department, and articulated heretofore insufficiently recognized facets and talents. She felt more visible. Still, the odds were not necessarily in her favor; Barbara believed there typically is a preference for an “outside” candidate. This reminded me of the old saw about a “consultant”: “Someone who’s an expert from somewhere else.”

At the same time, angst was apparent with the plan for her husband to videotape an interview rehearsal. Something in my gut and memory bank said this was overkill. I agreed with the idea of practice trials and feedback from her husband. My concern about the videotape was having Barbara become so self-conscious about her appearance, gestures and other nonverbals, so caught up in a memorized script, that her quite evident knowledge and experience, her personal-professional stories, would not naturally flow.

To make sure I wasn’t simply projecting, I shared with Barbara my “stage fright” experience taping my first health segment for Cox Cable, New Orleans in the ‘80s. Totally self-preoccupied, I spoke in thirty second bursts and then my brain would freeze. This scenario was repeated several times before I mercifully completed the segment. Just as I was ready to flee the scene, one of the cameramen suggested we review the tape. He cut off my face-saving protest with, “Don’t worry, we’ll be able to use this for our blooper special.”

“Thanks, pal.” Actually, through the magic of TV editing the final product was only half bad. (As we left the production truck, I’ll never forget the producer’s closing words: “I don’t expect perfection…just improvement each week.” Along with a silent sigh of relief, she also got my attention.) And my health segment continued for two seasons. Still, I didn’t want Barbara to unnecessarily put herself in such a self-conscious space.

Becoming a Wise, Not Just a Wily Coyote

Another performance stress association came to mind: this time, helping a trial attorney harness his anxiety when presenting before a jury. While still winning many of his court cases, he was becoming increasingly self-conscious and self-doubting. (He too had a perfectionist father, though his could be rather critical.) I recalled how this attorney (let’s call him John), would try to hide his angst with a bold opening argument. This approach proved a dysfunctional ploy; within a minute, being an “impostor” was the overriding self-perception. The image I shared was of the cartoon characters Roadrunner and Wily Coyote. The Coyote is chasing Roadrunner to the edge of a cliff. The roadrunner leaps off and the “Not So Wily One” does the same. And for a few seconds, Old Wily is pumping furiously with bravado, still expecting to capture his nemesis when, suddenly, he looks down. Now, big trouble panic races across the Coyote’s face…as he crashes down to earth.

I had to help this attorney learn to start with more moderate and realistic expectations, to be more genuine, that is, to help him understand that some performance anxiety is actually necessary for productive focus and heightened performance. Revealing some start-up anxiety is not unnatural, unmanly or self-defeating. Even Olympic ice skaters don’t lead with a triple axel. One warms-up with easier moves and then “slowly but surely” builds momentum.

I recalled how John said to me, with too much intensity in his voice, “Mark if I can just do what we’ve discussed, I know I’ll do well.” I immediately confronted John’s rigid and perfectionist tone, and reaffirmed that I just wanted him to gradually, to more gently apply some of the tools and techniques. He didn’t have to hammer out mastery all at once. And, in fact, John eventually reported doing much better in the courtroom. His exact words: “If I don’t get anything else out of this therapy, it will have been worth it!”

Laughing at the “Birds of Worry”

In a follow-up email, Barbara indicated that the Roadrunner story and an old Chinese aphorism, also shared on the phone, had been particularly helpful. The aphorism goes as follows: “That the birds of worry fly above your head, this you cannot help. That they build nests in your hair, this you can do something about!” (I recall the pithy saying evoking hearty laughter. Perhaps Barbara was already anticipating the sage observation of psychiatrist, Ernst Kris: What was once feared and is now mastered is laughed at. And as the Stress Doc inverted: What was once feared and is now laughed at is no longer a master!)

Apparently, Barbara’s (nest-free) interview performance reflected her talents and experience, along with the meaningful practice and emotional integration. Perhaps she was also feedback-fortified with a quick boost of focus and confidence. While waiting for the final verdict, she had already received some informal positive feedback from members of the interview committee. (I’ll keep you posted on her job search journey.)

Hopefully, this article will help you get a better handle on anxiety and on applying tools for enhancing self-perception and presentation no matter the performance arena. Feel free to email or call if you’d like more info on a voice-to-voice/coaching perspective. Best wishes and good adventures for the New Year. And, of course…Practice Safe Stress!


Mark Gorkin, MSW, LICSW, "The Stress Doc" ™, a Licensed Clinical Social Worker, is an acclaimed keynote & kickoff speaker, webinar presenter, as well as "Motivational Humorist & Team Communication Catalyst" known for his interactive, inspiring and FUN programs for both government agencies and major corporations. In addition, the "Doc" is a team building and organizational development consultant. He is providing "Stress and Communication, as well as Managing Change, Leadership and Team Building" programs for the 1st Cavalry Division and 13th Expeditionary Support Command, Ft. Hood, Texas and for Army Community Services and Family Advocacy Programs at Ft. Meade, MD and Ft. Belvoir, VA as well as Andrews Air Force Base/Behavioral Medicine Services. Mark has also rotated as a Military & Family Life Consultant (MFLC) at Ft. Campbell, KY. A former Stress and Violence Prevention Consultant for the US Postal Service, The Stress Doc is the author of Practice Safe Stress and of The Four Faces of Anger. See his award-winning, USA Today Online "HotSite" -- www.stressdoc.com -- called a "workplace resource" by National Public Radio (NPR). For more info on the Doc's "Practice Safe Stress" programs or to receive his free e-newsletter, email stressdoc@aol.com or call 301-875-2567.