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Saturday, November 9, 2013

Creative Process and Product: Ten Evolutionary Characteristics—Part I

Alas, my obsessive, “word artist” nature is proving somewhat vexing.  Some parties interested in publishing or sharing the recently renamed Resiliency Rap, “A Generational-Digital Diatribe:  Still, Don’t Be Afraid to Pet the Dinosaur (aka ‘Dinos & Digits’),” understandably are a bit perturbed by my sending out upgraded versions.  I appreciate the taxing nature of 11th hour production changes; and sometimes you have to stand pat.  Believe me, I think I’m finished with the piece…but it’s like an organic version of the old movie monster, “The Blob.”  It keeps morphing and expanding.  And it certainly is consuming me.  (Perhaps the 21st century film version should be called “The Blog.”  I promise the changes are not trivial.  In fact, the current iteration now has a catchy “Dinos & Digits” chorus.)

First, let me present the latest version.  (Of note, I haven’t made an upgrade in the last 3-4 days.  The previous week I was up each night, during the middle of the night, furiously making changes.)  Next is an essay on why a creative product seemingly takes on a life of its own, and how an honest author or designer must go with the flow.
 
A Generational-Digital Diatribe:
Still, Don’t Be Afraid to Pet the Dinosaur  (aka “Dinos & Digits”)
 
Why does the digital world spin so fast?
Why can't I simply hold on to the past?
Facebook, tweeting, smart apps...oh what's next?
It’s no longer “Safe Stress” ™…now it’s “Practice Safe Text”!!

I am the turtle; the Gens are the hare
They’re always racing, but why…and to where?
Those short cut acronyms…geez, what a crock
My poor English teach…in anaphylactic shock!
 
And do you use email to settle a score
With that mortal colleague residing next door?
The “e” in email – your Face-to-Face “escape”
Go blast that e-rocket fueled by sour grapes.
 
Okay, three hundred messages that for you await
May have something to do with a volatile state.
Does always being wired make you real tired?
Or are you real tired of always being so wired?
 
Don’t blame the company; they’re just doing their best
In getting the troops to “Do More with Less.”
It’s not PTSD but PTDS –
Post-Technological Deluge Stress!
 
Dinos and Digits, both give me the fidgets
Digits and Dinos, they sure can be whinos!

Smoldering anger, the anonymous stranger
Why not live large on the edge of danger:
Talk “thumb trash” and bully; “be happy, don’t worry”…
Having an avatar means never being sorry.
 
Hey, it’s just a multi-tasking age
Where ADHD is all of the rage.
When instant gratification seems a delay…
BOREDOM!  ASAP:  Start texting away.
 
With all things wireless, you're always on board
Alas, still tied to that e-umbilical cord?
Oh, no…can't use your phone or get online...
Blood pressure PANIC  surges most every time.

It’s “Privacy vs. Piracy”:  we’re under viral attack.
And now identity theft from the neighborhood hack.
Even big Uncle Sam cannot safely “hold em”
Playing NSA Poker with one Mr. Snowden!

Why do these young guns keep talking so fast?
And spelling, of course, now a thing of the past.
Or when presenting – a web session or on a Skype phone
Please, an occasional pause…don’t just drone on an on.
 
Dinos and Digits can be mental widgets
Digits and Dinos, like spoiled bambinos.

Younger folks say “inclusion,” a trophy for all
Forming an identity that’s off the Facebook Wall.
When grizzled gens want winners not mere pretenders
One must divide Alphas from “those bleeding heart losers.”
 
Of course, many leaders don’t have a clue
For an e-conference, just what do you do?
Without live eyes and warm bodies keeping safe solid ground
“Little Napoleons” start throwing their own head-weight around.
 
And for those folks who both drive and talk
As if life is but one stroll in the park.
Or sleepwalk and text…and what do they expect?
Either I clear a path or I’m the pain in the neck.
 
Believe me; it wouldn’t take much of a dare
To shove that damn phone right up their…hot air!
Man, I’m sounding more and more like a grouch
Maybe what’s needed is another approach.

Dinos and Digits, there’s got to be limits
Digits and Dinos…the fate of White Rhinos?

A crusade:  Save the Analog Whales” ™…Is it asking too much?
But first, lure digital hare-brains from their wired world hutch.
Pull heads out of smart phones; break FOMO ** media habits.
(Though “Get a Life” Coaching is for “Dinos,” not just “Digits.”)

Of course, do not go cold turkey with a cyber-addiction…
Play “Past Life Regression” ®; the “calmer shooter” or Kama Sutra *** position.
Find a virtual guru, one who’s no techno slouch…now
Plug-and-play (if not hug-and-pay) on that 3-D “smart couch.

Well, let me reach closure, before I “break bad”
On those always bragging about their iPad.
Consider my words, they are pretty rad:
I truly don’t mean to sound unkind…
Keep your iPad; I prefer an I-Mind!
 
 
**  FOMO:  Fear of Missing Out
 
*** (a sexual position illustrated by the ancient Indian text; personal preference)
 
 
© Mark Gorkin  2013
Shrink Rap Productions

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
Actually, the ongoing transformation is most revealing of vital aspects of creative problem-solving.  Both for self-reflection purposes and perhaps for reader education and enlightenment, I will outline, “Ten Characteristics of an Evolving Creative Process and Product”:
 
1.  Engaging the Forest and Trees.  Making novel or creative connection often demands going back and forth between a “Forest and Trees” perspective.  And fully engaging both vantage points – parts and whole – with their different demands and needs, can be perplexing and time consuming.  (And most people have preferences in their thinking style:  analytical types often initially deduce or build one stump at a time the whole from parts; others use inductive reasoning, inducing if not intuiting parts from the whole.  And the creator is constantly ebbing and flowing, and occasionally floundering, between the two.)  A forest perspective provides the border pieces of those 1,000 word puzzles; what seems in and out of bounds.  You have a better (or at least initial) grasp of the big picture that you are tackling.  Ironically, you can get a sense of this larger picture – both boundaries and possibilities – by quickly jotting down bullet points-parts.  I then assess similarities and differences, seeing if any:  a) are out of bounds and b) can be combined to form a broader concept or image, that is, a subset if not a “whole.”  At the risk of intermingling metaphors, these points become a hodgepodge of ingredients that will be mixed and matched, if not blended, to comprise the first sampling of a poetic gumbo.
 
The trees provide individual details; trees help sharpen the reader’s or viewer’s focus by distinguishing evergreens from leaves with seasonal color.   As a vital part, trees make a work more specific in focus and vivid in tone.  However, individual trees may serve a greater purpose, sometimes by disrupting a context or pattern.  When a tree becomes sufficiently different in structure or character, or some trees project a new and compelling meaning or story, then you may have to go back to the drawing- or keyboard:  you either cut down or replant the tree or, and this often propels creative upgrade or evolutionary adaptation, you begin to reconfigure the “big picture” forest.

For example, I came up with a phrase that captured the endpoints of the “Generational-Digital Spectrum” – “Dinos & Digits.”  After some gnawing inside, I knew that the “D & D” tree just had to be featured in a recurring refrain, e.g., Dinos and Digits, both give me the fidgetsDigits and Dinos, they sure can be whinos.”  The whole was being impacted by a part.  This structural shift also provided a visual break on the screen and page, helped introduce the theme of a new segment, and generated an aural change of poetic rhythm.  Finally, the “hook” helped broaden the larger lyric’s meaning and message:  the verse was more clearly poking fun at the digital-adversarial extremes.
 
2.  Challenging and Clarifying, Unifying and Tightening the Message.  The forest perspective is like a stage light, more soft and diffuse in nature.  A trees mindset is like an intense spotlight focused on a narrower issue or image.  The analytic trees perspective may be needed not simply to spruce up or trim specific trees but, more importantly, to puncture some holes in the global forest template.  Some deviant trees cannot be disguised or hidden by the forest canopy.  Naturally, there may be a struggle:  should one or two trees be allowed to disrupt my “holistic and harmonious” representation, one that seemed set?  This may slow the process, yet it also may strengthen the product.  Such rethinking often yields a new eco-contextual and psycho-logical synthesis of forest and trees.
 
My objective is to make “Resiliency Poetry” accessible and user-friendly for large numbers of readers.  Ideally, clarity is facilitated not obscured by concrete imagery.  Consider this updated third line of the following stanza:
 
And do you use email to settle a score
With that mortal colleague residing next door?

The “e” in email is your best means of “escape”
 
is changed to
 
The “e” in email – your Face-to-Face “escape.”
Go blast that e-rocket fueled by sour grapes.
 
First, I believe “F-2-F” tightens the verbiage, eliminating non-essential words.  Next, the edit sharpens the idea that when dealing with interpersonal conflict many use email and texting to avoid personal engagement and responsibility.
 
Of course, another means of enhancing accessibility and memorability is through the use of humor.  As I once penned:  People are less defensive and more open to a serious message gift-wrapped with humor.  So the challenge is to add a touch of humor, especially of a surprising or unexpected nature (e.g., email as an “e-missile”) to each stanza, especially in the closing punch line.  It’s a test:  four lines to send a mirthful message or two.
 
I am the turtle; the Gens are the hare
They’re always racing, but why…and to where?
Those short cut acronyms…geez, what a crock
My poor English teach…in anaphylactic shock!
 
Two masters of the art encourage taking up the challenge:
 
Shakespeare:  Brevity is the soul of wit.
 
Twain:  Wit is the sudden marriage of ideas which before their union were not perceived to have any relation!
 
3.  Eyeballing and Ear-calling.  Alas, sometimes there is no shortcut to realizing you need to make cuts.  One must eyeball and re-read over days if not weeks, and sometimes longer, to detach from the familiar or comfortable; to discover a new idea or image or to question the authenticity of your pearls.  Simultaneously, you are enabling the subconscious to percolate alternate images and ways of expression.  And sleeping on a problem is a great way to obtain a fresh pair of eyes…and even ears.  This is why I’m skeptical when people flat out say that they do their best work at the 11th hour.  Unless a person has been cogitating on material for a good while, you can’t be at your most imaginative or original only fueled by a deadline-induced adrenaline rush.
 
In addition, certainly with poetry, it’s important not just to reread the material, but to recite it aloud over time.  Aural repetition is especially helpful in determining the most efficient and effective rhythms and rhymes.  So utilize and combine your senses to maximize your process and product.  Try taking an “incubation vacation” to hatch a new and enriched perspective!

Finally, “ear-calling” through repeated recitation and rhythmic meditation may stimulate recalling; for me, "e-c" evokes the notion of a multi-sensorial “memory echo.”  This process, akin to incubation, provides access to a psychic wellspring of shadow ideas and images that may refresh or animate, may help broaden and deepen both trees and forest.
 
4.  Trusting My Creative Discontent.  Oftentimes eyeballing and ear-calling comes into play because a writer is willing to trust his or her gut.    A word, phrasing, rhyme, or image is not quite right or can glow or grow even brighter or brasher.  So as many great minds have stated:  An ability to formulate the right problem – with sufficient complexity and elegance – is often more difficult and important than achieving a correct, sufficient, or acceptable answer.  Surely this is so when aspiring to be unconventional, satirical, and/or original.

5.  “Going from Good to Great.”  Constructive discontent – wanting to elevate the product or perspective – is a necessary yet not sufficient characteristic of going from good to great.   Such a metamorphosis requires persistent examination and questioning:  looking at and listening to particular trees and assessing both the individual and overall goodness of fit.  In addition, there must be some curiosity if not some frustration with the existing tree-forest examples, patterns, and/or boundaries.

The search for perfection does not equate
With an intent to go from “good to great”
When you can’t get out of that starting gate.
Unless being stuck in that mental muck
Should prove more pluck than mere dumb luck
Then one will grapple, dream, and incubate
So that neurons spin, combine, and gyrate
What’s next…Aha!...that creative state???
 
And Part II will highlight five hands on “how to”s (process) for maximizing creative evolution (product):
 
  • Striving for Visual Metaphors
  • Sharing and Soliciting
  • Letting Go with the Rhyme Scheme
  • Resisting the Urge to “Just Be Finished.”
  • Recognizing “You Can Go Home Again.”
Until then, just remember…Practice Safe Stress!
 
 
Mark Gorkin, MSW, LICSW, "The Stress Doc" ™, a Licensed Clinical Social Worker, is a national keynote and webinar speaker and "Motivational Humorist & Team Communication Catalyst" known for his interactive, inspiring and FUN programs for both government agencies and major corporations.  A training and Critical Incident/Grief Intervention Consultant for the National EAP/Wellness Company, Business Health Services in Baltimore, MD, the Doc has also led “Stress, Team Building and Humor” programs for various branches of the Armed Services.  Mark, a former Stress and Violence Prevention Consultant for the US Postal Service, is the author of Practice Safe Stress and of The Four Faces of Anger.  See his award-winning, USA Today Online "HotSite" -- www.stressdoc.com -- called a "workplace resource" by National Public Radio (NPR).  For more info on the Doc's programs or to receive his free e-newsletter, email stressdoc@aol.com.

Wednesday, October 30, 2013

A Generational-Digital Diatribe: Still, Don’t Be Afraid to Pet the Dinosaur (aka "Dinos and Digiits")

Why does the digital world spin so fast?
Why can't I simply hold on to the past?
Facebook, tweeting, smart apps...oh what's next?
It’s no longer "Safe Stress" ™…it’s "Practice Safe Text"!!

I am the turtle; the Gens are the hare

They’re always racing but who knows to where?
Those short cut acronyms…geez, what a crock

My poor English teach…in anaphylactic shock!

And do you use email to settle a score
With that mortal colleague residing next door?
The "e" in email – your Face-2-Face "escape"

Go blast that e-rocket fueled by sour grapes.

Okay, the three hundred messages that for you await
May have something to do with your volatile state.
Does always being wired make you real tired?
Or are you real tired of always being so wired?


Don’t blame the company; they’re just doing their best
In getting the troops to "Do More with Less."
It’s not PTSD but PTDS –
Post-Technological Deluge Stress!


Dinos and Digits, both give me the fidgets
Digits and Dinos, they sure can be whinos!

Smoldering anger, the anonymous stranger
Why not live large on the edge of danger:
Talk "thumb trash" and bully; "be happy, don’t worry"…
Having an avatar means never being sorry.

Hey, it's a multi-tasking age
Where ADHD is all of the rage.
When instant gratification seems a delay...

BOREDOM!  ASAPStart texting away.

With all things wireless, you're always on board
Alas, still tied to that e-umbilical cord?
Can't use your phone or get online...
Blood pressure PANIC surges most every time.

It's "Privacy vs. Piracy"; we're under viral attack.
And now identity theft from the neighborhood hack.
Even big Uncle Sam cannot safely "hold em"
Playing NSA Poker with one Mr. Snowden.

Why do these young guns keep talking so fast?
And spelling, of course, now a thing of the past.
Or when presenting – a web session or on a Skype phone
Please, an occasional pause…don’t just drone on an on.

Dinos and Digits can be mental widgets
Digits and Dinos, like spoiled bambinos

Younger folks say "inclusion," a trophy for all
Forming an identity that’s off the Facebook Wall.
When the grizzled gens want winners not mere pretenders –
One must divide Alphas from those bleeding heart losers.

Of course, many leaders don’t have a clue
For an e-conference, just what do you do?
Without live eyes and bodies keeping safe solid ground
"Little Napoleons" start throwing their own head-weight around.

And for those folks who both drive and talk
As if life is but one stroll in the park.
Or sleepwalk and text…and what do they expect?
Either I clear a path or I’m the pain in the neck.

Believe me; it wouldn’t take much of a dare
To shove that damn phone right up their…hot air!
Alas, I’m sounding more and more like a grouch
Maybe what's needed is another approach.


Dinos and Digits, there's got to be limits
Digits and Dinos...the fate of "White Rhinos?"

A crusade:  "Save the Analog Whales"…Is that asking too much?
But first, lure digital hare-brains from their wired world hutch.
Pull heads out of smart phones; break FOMO** media habits.
(Though "Get a Life" Coaching is for "Dinos," not just "Digits.")

Of course, don't go cold turkey with a cyber-addiction...
Play "Past Life Regression" ® in a “calmer shooter” or Kama Sutra *** position.
Find a virtual guru, one who's no techno slouch...now
Plug-and-play (if not hug-and-pay) on that 3-D "smart couch."

Well, let me reach closure, before I "break bad"
On those always bragging about their iPad.
Consider my words, they are pretty rad:
I truly don’t mean to sound unkind…
Keep your iPad; I prefer an I-Mind!

**  FOMO

***  (a sexual position illustrated by the ancient Indian text; personal preference)


© Mark Gorkin  2013
Shrink Rap Productions


Mark Gorkin, MSW, LICSW, "The Stress Doc" ™, a Licensed Clinical Social Worker, is a national keynote and webinar speaker and "Motivational Humorist & Team Communication Catalyst" known for his interactive, inspiring and FUN programs for both government agencies and major corporations.  A training and Critical Incident/Grief Intervention Consultant for the National EAP/Wellness Company, Business Health Services in Baltimore, MD, the Doc has also led “Stress, Team Building and Humor” programs for various branches of the Armed Services.  Mark, a former Stress and Violence Prevention Consultant for the US Postal Service, is the author of Practice Safe Stress and of The Four Faces of Anger.  See his award-winning, USA Today Online "HotSite" -- www.stressdoc.com -- called a "workplace resource" by National Public Radio (NPR).  For more info on the Doc's programs or to receive his free e-newsletter, email stressdoc@aol.com.

Monday, October 21, 2013

The Six “R” Road to Burnout Recovery – Part IV: The Next Two “R”s – Retreating & Writing


3.  Retreating
 

When you read the word “retreat,” do you think “refuge” before “defeat?”
The difference is huge – white-water flow or flood stage deluge.
To give up, back off, perhaps recede
It’s a real “hot button”:  you hate to concede.
To withdraw facing alleged strength superior
Incites an inner shriek:  You are INFERIOR!

Retreat:  Reflect and Refuel, Redesigned Not Resigned

As mentioned before, what if retreat is really more –
A time to face your exhaustion, to free up reflection
To refuel and design a strategic position.
Group’s that survive do more than wish
To hell with pretenses, they will crawfish.
Those often winning that much prized medal
Know when and how to quickly backpedal
Grabbing some shelter, finding peace and quiet
Amidst helter-skelter and battlefield riot.

One Must Let Go, Sometimes Eat Crow
to Be Prepared to Go with the Flow

Retreat is not all deliberation; it often signals decisive action:
I don’t ask very much:  just let go of a longstanding crutch –
That “personal savior”…your almighty will power?
At one time or another, to get it together
You may need to retire to an “ivory tower.”

I’m not talking forever, nor an installation
More a space to savor the imagination.
A private sanctum to picture a mountain
A rushing stream or cool spraying fountain.
From a hidden nook espy a fresh look…
A down-to-earth heaven; a reverse Garden of Eden:
Mind meadows and canyons, a lush place to examine
And the skillful weeding of self-defeating patterns.

Double-Edged Memories:  Electrical Echoes

Secret valley echoes are hard-earned mementos
Most sacred ground to revisit old wounds, alas
Not without danger if you’ve been a stranger.
As Proust observed through years of reflection
Memories of emotion are two-sided commotion.
Both virulent slow poison and succulent Aloe potion.
Or as Joan Baez would sing…all that memories bring:
From hot lava love to glacial mistrust –
Eternal diamonds and erosive rust.

Yet absent those memories – that electrical current
Despite best policies, we’re merely knights errant:
For any retreat to escape “same old” repeat
There must be living memory to learn from our history –
Making peace with old tragedy while igniting bold strategy.
For author, John Fowles, root instincts are lost
Without a wired primal brain “power source.”

Fertile Association and Final Reflection

Now design a platform for electric group brainstorm
Try building in norms while digging out worms.
Find new paths and partners with whom to perform.
(Of course, the retreat is not a springboard to cheat.)

Still final reflection involves introspection –
Engaging one question and a critical notion:
First, how did I create my burnout condition?
Next, a game-changing realization…
There’s no longer an option or a real choice:
Stop running from your own true inner voice.
© Mark Gorkin 2013
Shrink Rap ™ Productions



Mark Gorkin, MSW, LICSW
The Stress Doc ™

301-875-2567

www.stressdoc.com
stressdoc@aol.com

Google blog: http://www.blogger.com/home
3 Steps to Overcome Procrastination Video -- http://vimeo.com/73783964
Shrink Rap Video Link: https://vimeo.com/69053828


Mark Gorkin, the Stress Doc ™, www.stressdoc.com, acclaimed Keynote and Kickoff Speaker, Webinar Presenter, Retreat Leader and Motivational Humorist, is the author of Practice Safe Stress and The Four Faces of Anger. A former Stress & Violence Prevention consultant for the US Postal Service, the Stress Doc leads one-day "Stress Resiliency" workshops for "METRO" Managers and Supervisors of the Washington Metro Area Transit Authority (WMATA).  "The Doc" is also a Team Building and Organizational Development Consultant as well as a Critical Incident/Grief Intervention Expert for Business Health Services, a National Wellness/EAP/OD Company.  Mark leads highly interactive, innovative, and inspiring programs for corporations and government agencies, including the US Military, on stress and brain resiliency/burnout prevention through humor, change and conflict management, generational communication, and 3 "R" -- Responsible, Resilient & Risk-Taking -- leadership-partnership team building.

Email stressdoc@aol.com for his popular free newsletter & info on speaking programs and phone coaching sessions.  And click https://vimeo.com/69053828 for the Stress Doc's wildly pioneering "Shrink Rap" video.

Stress Doc Mantra: "Think out of the box, perform outside the curve (the Bell Curve) and be out-rage-ous!"
------------------------


























 

Thursday, October 17, 2013

The New "R & R": Now the Stress Recovery & Resiliency Work Begins

As the government shutdown comes to an "end," alas, for the short-term, there's nearly as much looming uncertainty as there is immediate relief.  What's needed are supportive -- "High Task and Human Touch" interventions to:

1) help folks recover from the recent tension and chaos,
2) rebuild some sense of trust, transparency, and team spirit, and
3) develop stress resiliency-psychological hardiness skills for managing anxiety and positively responding to future changes.  (See below, the "Four Skills-Strategies" that distinguished Psychologically Hardy from Vulnerable Ma Bell Execs during the traumatic break-up of the company thirty years ago.)

Shortly after the Navy Yard tragedy, I sent out a proactive training program recommendation.  One response was from a colleague at the FBI's Training Division, Quantico, Virginia:

Hi Mark,

To answer your question, yes, this is a much needed program. However, no one has any funding to pay for such a program right now. We are still facing 2014 budget cuts and the potential of weekly furloughs.

To put it simply, things are a mess with the federal government right now.

You could contact some agencies to try to get your foot in the door by possibly offering some free or very low cost programs. That would be my recommendation. If you could sell agencies on the cost benefit to them – e.g. the value of healthy, less-stressed employees as far as productivity and reduced time off.  [And the chance of preventing or reducing trauma-inducing hazardous work environment incidents.  This individual requested her name not be used.]
----------------------

So this is my offer to do a "free or very low cost program" for your branch, division, or agency.  I have outlined a Stress Resiliency program for Metro Transit leaders and employees that I've been doing for several years.  (Also, I'm a former Stress, Violence Prevention. Team Building Consultant for the US Postal Service.  I've also done numerous Stress & Team Building Leadership Retreats for the US Military.)

Please email or call with any questions or ideas.  The "Shootings and Shutdowns" program offering is follows the Psychological Hardiness section.

Best wishes and remember...Practice Safe Stress!

Mark Gorkin
stressdoc@aol.com
www.stressdoc.com
-------------

Psychological Hardiness

Psychological hardiness is a concept developed by Dr. Suzanne Kobasa and her research team while studying the health of AT&T executives during the stressful breakup of “Ma Bell.” Some execs were having a hard time physically and emotionally, while others were coping effectively with the transitional storm. The hardiest executives demonstrated what I call the “Four C’s of Psychological Hardiness”:

a. Commitment.  The hardy execs while not crazy about all the changes were still committed to doing really good work.  They also were committed to finding work-life balance; they were not spending long nights at work hoping they would be rewarded for self-sacrifice.

b. Control.  These effective execs understood that they would have to let go of some real control; they did not bury themselves in their silos, but were more open to exploring new assignments and role-responsibility shifts.

c. Change.  The most stress resilient were able to release considerable control as they understood that “change happens.”  These individuals were quicker to grieve their loss, perceived or actual.  They were also quicker to jump into new learning curves; and did not fight being an uncomfortable beginner.  I would say their personal mantra; I’m a learner not a loser!

d. Conditioning.  The hardiest execs engaged in regular aerobic exercise or physical conditioning.  Not only does exercise help you stay fit, manage your weight and improve your endurance and cardiovascular health, but it also releases mood-lifting bio-chemicals, a good antidote to mild feelings of agitation and/or depression.  Also, when everything’s up in the air--you can’t seem to close any projects or meet elusive deadlines--structured exercise provides a self-defined beginning and endpoint, for a tangible self of accomplishment and control.

How about instituting a wellness/hardiness program or competition among departments, with some team rewards at the end of the challenge?
--------------- 

Day-long Stress Resiliency Training for Leaders

In the past year or so, I have been periodically doing a series of one-day Stress Resiliency programs for Managers and Supervisors at Washington Metro Area Transit Authority (WMATA).  (I have been doing training programs for WMATA for over fifteen years.)  Usually, there are about five to a dozen attendees.

Topics covered include:

> stress smoke signals/pathways and burnout stages
> 6 "R"s of Burnout Recovery/Prevention
> work-life change challenges and losses
> unfinished grieving and engaging "grief ghosts"
> 4 "R's of PRO Relating:  Being Respectful, Real, Responsible, and Responsive
> acclaimed relaxation-visualization exercise
> Natural SPEED Formula for stress resiliency and brain agility

However, the biggest tool is the open, supportive, and honest interaction among participants; we create a therapy-like atmosphere with strategic and compassionate facilitation.  And a touch of Stress Doc humor.  People feel safe with the intimate level of sharing.  As one Supervisor noted:  "I never thought I would be able to discuss my personal issues in the workplace!"

The response has been dramatic and almost uniformly terrific.  Only one time did an individual question whether it was safe to be open about "personal" issues.  We subsequently engaged this concern with all members, and reached consensus -- each person would share at his or her level of comfort.

Three constants:  1) many folks are vigilant about burnout, 2) almost all in the workplace are engaged with some form of loss that has not been sufficiently grieved, contributing to anxiety, smoldering anger, and depressed feelings, and 3) this lingering loss impacts productive energy, focus, and the quality of workplace relationships.  The bonding among participants is palpable.  Many "take home" a new "stress buddy."

The workshop also has a prevention component.  I can quickly identify those who might benefit from an EAP or counseling referral.  And because of the relationship developed and head work-heart work-homework already done, people are receptive.

I wonder if this might not be a valuable tool for a wide-variety of employees, especially for leaders or leaders-in-waiting.
------------

Shootings and Shutdowns:  Once Again on the Edge

Mark Gorkin, the Stress Doc ™, LICSW

For many in the Greater-Metro DC area, the close proximity in time and space between the Washington Navy Yard tragedy and the Government Shutdown travesty has only heightened a sense of vulnerability.  Of course, none are more impacted than Federal Employees.  Yet, even if not a Fed, so many folks in this region are connected to the federal government for their livelihood and well-being.  Holding the government hostage has wide-spread and profound ramifications.  Individuals and families are once again living on a political and psychological precipice.

As a friend and federal employee passionately noted after the Navy Yard horror, some system-wide support, including timely information updates, more than just water cooler discussion, would have been vital to help federal employees cope with their own emotions as well as the status of family, friends, and colleagues.  In her shop, “no one talked about their feelings or concerns…I was praying for families and friends.”  And one suspects she and many others are praying such a rampage does not happen again.
Also not surprisingly, this current intersection of crises stirs memories related to previous shutdowns or threats as well as previous shootings (e.g., the sniper-related reign of terror back in 2002).  Grief ghosts will likely be walking the halls and cubes of government buildings as well as in basements and warehouses for the foreseeable future.  Employees won’t just be burnt up; many will be feeling burnt out!

When this brinksmanship finally ends, there will be numbers of employees who will not be able to return to “business as usual.”  While some individuals may benefit from counseling services through the federal Employee Assistance Programs (EAPs), federal agencies can send a much more positive and proactive message.  Agencies need to recognize the normative nature of trauma-induced or trauma-related stress as well as the tension inherent in repeated exposure to critical uncertainty.  Large numbers of people may need time to vent and share with their colleagues, including the need for some communal grief work and emotional/team support. We recommend the following intervention/prevention steps to positively move people through this challenging if not crisis-riddled time:

1.  Management Training:  Helping managers and supervisors understand the impact of the challenges and crises hitting federal employees today, including the likelihood of stress-induced or trauma-like echoes.  Also, we know that individuals who are carrying around their own personal pressures and tensions, not related to the recent upheavals, can become more anxious, feel more out of control, during such a stormy period. Such training will enable management personnel to more compassionately, effectively, and efficiently recognize and reach out to individuals needing more collegial or professional assistance.  This training would also help managers facilitate some team sharing and support.  Of course, some of the management personnel may need their own counseling, coaching, or emotional support.  Again, some folks are still uncomfortable reaching out to the EAP.  This strategic step would provide an additional resource.

2.  Employee Support.  Two forms of employee support quickly come to mind:

a. All Hands Meetings – this would provide some of the content mentioned above; again, it’s a way of helping the branch or division, as a community, to gain vital information and to acknowledge the recent confusion and chaos; sharing and grieving is seen as normal and natural; a 30-60 minute session seems appropriate

b. Support Groups – these groups would be voluntary and smaller in number (based on Mark Gorkin’s experience as a stress and critical incident consultant, group size should not exceed fifteen).  And, if given sufficient time, say one half-day, some productive grieving and individual/team healing can occur.  And this setting will enable a trained facilitator to identify and encourage individuals needing more emotional support to seek appropriate assistance.

The bottom line:  Through no fault of their own, federal employees are caught in a political crossfire.  Eventually, appropriate follow-up debriefing and/or additional support will be needed.  The above interventions will help employees be more resilient in managing the aftermath of these stressors; people will sooner be able to productively resume their missions, roles and responsibilities.  And in contrast to the factions of dysfunctional stalemate, federal management will be perceived as a constructive force for the greater good. 

Mark Gorkin, LICSW, “The Stress Doc” ™
Stress and Critical Incident Consultant

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Mark Gorkin, the Stress Doc ™, www.stressdoc.com, acclaimed Keynote and Kickoff Speaker, Webinar Presenter, Retreat Leader and Motivational Humorist, is the author of Practice Safe Stress and The Four Faces of Anger. A former Stress & Violence Prevention consultant for the US Postal Service, the Stress Doc leads one-day "Stress Resiliency" workshops for "METRO" Managers and Supervisors of the Washington Metro Area Transit Authority (WMATA).  "The Doc" is also a Team Building and Organizational Development Consultant as well as a Critical Incident/Grief Intervention Expert for Business Health Services, a National Wellness/EAP/OD Company.  Mark leads highly interactive, innovative, and inspiring programs for corporations and government agencies, including the US Military, on stress and brain resiliency/burnout prevention through humor, change and conflict management, generational communication, and 3 "R" -- Responsible, Resilient & Risk-Taking -- leadership-partnership team building.

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