Overcoming Tech Industry Burnout: Combat Strategies at the Burnout Battlefront

About ten days ago I was interviewed by a journalist for Dice Insights (DI).  DI shares insights and advice for the Tech Industry.  The exchange examined why working in the industry often predisposes folks to burnout...and what to do about it.  Author Leslie Stevens-Huffman did some fine writing and crafting, weaving her own thoughts and experience, some of my ideas (and first-hand, personal experience), along with views of a psychiatrist from Australia.

Actually, some of the ideas I introduced years back, in the national SHRM magazine.  The piece was partly inspired by helping many individuals in No. Virginia deal with stress and burnout after the 2000 tech meltdown.  Following the article by LSH, I've posted a somewhat upgraded version of, "Combat Strategies at the Burnout Battlefront." 

Click here: Tips for Overcoming Tech Industry Burnout - Dice Insights

http://insights.dice.com/2016/10/31/tips-overcoming-tech-industry-burnout/#comment-2931332 

Tips for Overcoming Tech Industry Burnout

Leslie Stevens-Huffman, October 31, 2016 Working in Tech Search Dice Insights
Author Leslie Stevens-Huffman is a business and careers writer based in Southern California. She has more than 20 years’ experience in the staffing industry and has been writing blog posts, sample resumes and providing sage career advice to the IT professionals in our Dice Community since 2006. Leslie has a bachelor’s degree in English and Journalism from the University of Southern California.
lesliestevens@cox.net

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Recent research has shown that many tech jobs—such as working in corporate IT departments—can create exhaustion, and lead in turn to depersonalization and diminishing achievement: the three central components of job burnout.

If you think you might be at risk of burnout, it’s best to take action before you lose your job or the daily grind starts affecting your health.

“Burnout is less a sign of failure and more a sign that you gave yourself away,” noted Mark Gorkin, a licensed clinical social worker and stress resilience expert. “Healing starts with knowing your limits and not limiting your ‘nos.’”

While burnout is serious, and a full recovery often requires professional help, here are some practical and realistic steps that you can take right away.

Develop an Exercise Routine
Physical activity has been shown to reduce stress and anxiety, and help prevent the development of mental health problems. Just exercising for 20 to 30 minutes a day can extend your endurance and give you a sense of control and accomplishment.

If you feel guilty for taking an exercise break during work time, remember that there’s safety in numbers: form a walking group at the office and take a brisk walk during your allotted lunch hour. Pushing the boundaries by taking measured-yet-purposeful steps to improve your working conditions can help preserve your energy and focus.

Take on a Side Project or a Different Role
While most people think that job burnout results from working too hard, that’s not always the case, advised Dr. Michael Leiter, a professor in the School of Psychology at Deakin University in Geelong, Australia and an expert in employee burnout.

“It usually results from overdoing one dimension of yourself,” Leiter explained. In other words, you may be a candidate for burnout if your job is repetitive, limited in scope or emotionally unfulfilling.

Transferring to a different project or role that gives you more latitude to make decisions (or requires a broader range of skills) can recharge your batteries without letting your technical knowledge grow stale.

Many companies have recognized the benefits of diverse assignments, and now allow employees to pursue side projects or hobbies. Once you’ve begun the healing process, consider moving to a more healthy and balanced work environment.

Find a Stress Buddy
A stress buddy is a trusted colleague or friend who will let you blow off steam in private when you feel frustrated or overwrought. He or she may notice perfectionistic tendencies and offer helpful advice without judging you. The relationships are usually reciprocal, and helping someone think differently about a stressful situation may benefit you, as well.

N and N is Just as Important as R and R
Tech pros often get burnt out because they refuse to set boundaries or let go of certain aspects of the job. Gorkin maintains that saying “no” to a task or negotiating more reasonable workloads and expectations is just as important as time off when it comes to maintaining a healthy emotional state; Leiter agrees.

Interspersing short periods of less challenging work throughout the day can help build endurance in workers who perform repetitive tasks that require high levels of concentration and attention to detail, Leiter added: “Marathon runners don’t sprint the entire way… high intensity intermittent exercise helps runners run faster, stronger and longer without getting tired.”

Soothe Your Soul
There’s scientific proof that laughter combats depression, increases resilience and reduces the stress response. If your funny bone has atrophied, reading a humorous book or watching some classic comedy films may help revive your spirit. Journaling is another effective technique for reducing stress.

If your self-help attempts fail, seek confidential counseling through your company’s Employee Assistance Program (EAP) or health insurance plan. In extreme cases, it’s very difficult to overcome burnout on your own.

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Combat Strategies at the Burnout Battlefront

Today’s world is 24/7, wired and always on and often cycling between upgrading and reorganizing--if not outsourcing and downsizing. And as company mantras become “do more with less,” it’s no surprise that more and more people are struggling with job stress and burnout.

By Mark Gorkin, LICSW

The Erosive Spiral

The classic set-up for burnout is a professional or personal situation that places high ongoing demands and responsibilities upon you while restricting your sense of control, autonomy and/or authority. Inflexibly high expectations and elusive goals only add fuel to the fire. Consider this: If, no matter what you do or how hard you try, results, rewards, recognition and relief are not forthcoming and you can’t say and mean “no” or won’t let go, trouble awaits. The groundwork is laid for apathy, callousness and despair.

Burnout is a gradual process by which a person detaches from work and other significant roles and relationships in response to excessive and prolonged stress and mental, physical and emotional strain. The result is lowered productivity, cynicism and confusion--a feeling of being drained and having nothing more to give.

The Four Stages of Burnout

Physical, mental and emotional exhaustion is the first stage of burnout. Do you recognize this sequence? Maybe you are still holding it together at work, but as soon as you get home you go right for the fridge, turn on the TV, hit the sofa and are comatose for the rest of the evening. Normally you pride yourself on doing a thorough job. But budget cuts have you looking for shortcuts, if not cutting corners, and this gnaws at your self-esteem. A case of the “brain strain” is developing, accompanied by an energy shortage and feelings of exhaustion.

Shame and doubt manifest themselves in the second stage of burnout. For example, if your supervisor asks you to take on a new assignment your first reaction is to be helpful, but suddenly a voice inside screams, “Are you kidding?” You’re feeling shaky in the present and losing confidence about managing the future--you can even start discounting past accomplishments. Remember, this is not a logical process but a psychological one.

Cynicism and callousness are how people often respond to feeling vulnerable. They put their guard up and look out for No. 1. In the short run this strategy may work, but over time this hard exterior can become a heavy burden. Remember, burnout is less a sign of failure and more a sign that you gave yourself away. Not surprisingly, you can become resentful and feel that people are taking advantage of you. Sensitive individuals begin developing calloused skin for self-protection.

This stage of burnout doesn’t just facilitate a hardening of the psyche. When your stress starts to smolder and turns to frustration and anger it can lead to a hardening of the arteries. High blood pressure, hypertension, cardiovascular complications, even heart attacks and strokes are potential health risks.

Failure, helplessness and crisis are symptoms of the fourth stage of burnout. And while it sounds terrible, consider this: hitting bottom means there’s no more downward spiral. And if you can reach out, there’s nowhere to go but up. Being caught in a career catch-22 often signals the final stage. Burnout is like trying to run a marathon at full speed. Without pacing, the body parts wear out, and the mental apparatus breaks down. In fact, one reason the fourth stage is so disorienting psychologically is that there are cracks in your defensive armor.

Fourth-stage burnout is the crisis point. Are you ready to reach out for the help and resources you need? A person recovers and expands his or her strengths and possibilities by:

• Getting proper support from a professional trained in crisis intervention and loss;
• Confronting denial, false hopes, cynicism and helplessness;
• Grieving past and present losses, while turning guilt, anxiety and aggression into focused energy; and
• Acquiring skills and technology for transforming new awareness and motivation.

Rehabilitation and Rejuvenation

While the erosive spiral of burnout is dangerous, it also provides opportunity for growth. I know from personal experience. Back in the 1980s, I was an unrealistic doctoral student. Low self-esteem and determination to silence critics and doubters had me trying to turn a mystical-like experience in psychoanalysis into a doctoral dissertation. For the sake of brevity, let’s just say I was definitely off the ivy-covered wall. And for several months, I was sidelined by exhaustion, existential emptiness and frightening, stress-induced dizzy spells. Fortunately, a silver lining emerged from the academic ashes. I became an expert on stress and burnout eventually evolving a self-care, recovery and prevention process.

It took several months of grieving and tending to mind-body wounds to recover. I needed to know that significant others still loved and respected me despite my feelings of academic failure. You may need a mentor or a counselor to reconfirm your pre-crisis identity; to help you see strengths when you are fixated on your weaknesses. And the earlier one can begin grieving and “letting go,” the easier for emotional catharsis to become a tool for rebuilding healthy purpose and passion.

Six Rs of Burnout Recovery

Running – Get moving with 30-40 minutes of exercise, such as jogging, brisk walking, cycling or swimming, which will get those disposition-enhancing endorphins pumping. The chemical influx helps slow a racing mind and helps lift a sluggish mood. There’s a beginning and end point for a tangible sense of control and accomplishment. Your routine becomes a success ritual fueling burnout recovery.

Reading – Turn to humorous novels or cartoon books to add some absurdity, if not levity, to your perspective. Hearty laughter also releases endorphins, giving vital organs a brief but vigorous internal massage.

Retreating – Take time to reflect on this ego- and identity-shattering experience and answer some of the big, existential questions: What are my skills, gifts and talents? What are my emotional, knowledge and learning gaps? The blank canvas is scary--but also exciting. To paraphrase poet Walt Whitman: Follow the open road and discover or recover your soul.

Writing – Research indicates that taking the time to express and analyze your emotions through writing provides a stress-relieving anchor in a stormy, troubled sea. Reflective writing can also be a source of self-in your old selfdiscovery--a tool for your healing, understanding and action.

Relating – When it comes to dealing with stress, in general, men pursue the "fight or flight" strategy as control and pride often come into play.  Conversely, women are more comfortable with a "tend and befriend" approach; relationship building is more often their driver.  Which do you think is the overall healthier strategic and stress-relieving response?

Risk-taking – After grieving and gradually reversing the erosive spiral, with a greater understanding of your fallacies and defects, renewed confidence in your existing strengths and a growing thirst to explore future options, you just may be ready to begin "designing disorder."

Shake Things Up

Rebuilding may involve shaking up the personal-professional puzzle, exploring anew or even returning to one’s passionate roots. This might include job or career path changes.

• Restructure current roles and responsibilities; work in another department or division.
• Take a sabbatical or travel.
• Consult independently or work for a foundation, an association or an institute.
• Go back to school to pursue a heartfelt interest, or even return to the classroom as an educator.
• Go into business for yourself or, if you’re self-employed and running on empty, join a company.
• Recover a previous creative pursuit and turn it into a career path or, perhaps, balance a job with a passionate hobby.
• Pursue a different professional setting or field or a new geographical location.

Burnout Prevention Strategies

Burnout evokes an experience of loss--from loss of control or abandoning a cherished goal to a sense of helplessness and hopelessness. However, wrestling with loss often yields renewed energy and transitional possibilities.

To reduce chronic stress and prevent burnout, the Stress Doc prescribes natural SPEED.

Sleep – While recent research questions the health benefits of excessive sleep (more than eight hours) a pattern of less than six hours for most people yields a loss of mental sharpness. Also, sleep research supports brief napping (10 to 40 minutes) during the day for mind-body rejuvenation.

Priorities – Focus on the essentials when trying to be productive. To meet expectations and to achieve goals, it’s often vital to establish limits and set boundaries. Learn to say no and to negotiate. Tactfully yet assertively discuss what’s urgent versus what’s important.

Empathy – Listening to or supporting others can be stress relieving, just make sure the shoulder lending is not a one-way transaction. At work and/or in your home life, have at least one stress buddy with whom you can let your hair down.

Exercise – The benefit of regular exercise is both physical and psychological. Thirty minutes of vigorous activity releases endorphins--natural mood enhancers and pain relievers in the brain.

Diet – A diet high in saturated fats (red meat, high-fat dairy) and simple sugars (sodas, cookies and excessive chocolate) induces drowsiness and mental torpor, not to mention clogged arteries. And too much alcohol and caffeine is a roller coaster headache--moodiness or depression often follows aggression and agitation. Balancing protein, fruits and vegetables, complex carbs, grains, nuts and plenty of water is vital for optimal energy and alertness along with cardiovascular health.

Psychological Hardiness

Psychological hardiness is a concept developed by Dr. Suzanne Kobasa and her research team while studying the health of AT&T executives during the stressful breakup of “Ma Bell.” Some execs were having a hard time physically and emotionally, while others were coping effectively with the transitional storm. The hardiest executives demonstrated what I call the four C’s of psychological hardiness.

Commitment – While not happy about the major restructuring and resulting turbulence, the hardiest executives did not give up; they were determined to do quality work. They also had a life outside the office and received support from family, friends, colleagues and spiritual activities, as well as from hobbies. Hobbies allow you to take time out and to stimulate and nurture yourself.

Control – The hardy execs also had a realistic sense of control and less rigid need to wield it. They understood the necessity of giving up some turf positions and status posturing. Letting go of your cherished territory often provides a new vantage point for strategically surveying the emergent big picture.

Change – The hardy individuals had a realistic attitude toward change. For them, change was a natural part of life, not something to be resisted. Even when facing unpleasant or unhappy changes, they quickly grappled with their emotions. They grieved the loss of their familiar world, and then prepared themselves for the new or unknown. With this enlightened perspective, change was more a stepping-stone than a stumbling block.

Conditioning – Finally, the most hardy of the execs engaged in regular aerobic exercise or physical conditioning. Why is it so critical? As we’ve seen, not only does exercise help you stay fit, manage your weight and improve your cardiovascular health, but it also releases mood-lifting endorphins, a good antidote to mild feelings of agitation and/or depression. Also, when everything’s up in the air--you can’t seem to close any projects or sales or meet elusive deadlines--structured exercise provides a self-defined beginning and endpoint.

When you add natural SPEED to your routine and emulate the hardiest executives, you will have established a work world and a lifestyle that is balanced, has boundaries and also is bursting with energy. You have an awareness and action plan that prevents stress smoke signals from smoldering and erupting into that burnout fire. You will have truly learned how to practice safe stress!

Mark Gorkin, MSW, LICSW, "The Stress Doc" ™, a nationally acclaimed speaker, writer, and "Psychohumorist" ™, is a founding partner and Stress Resilience and Trauma Debriefing Consultant for the Nepali Diaspora Behavioral Health & Wellness Initiative.  Leadership Coach/Training Consultant for the international Embry-Riddle Aeronautics University at the Daytona, FL headquarters.  A former Stress and Violence Prevention Consultant for the US Postal Service, he has led numerous Pre-Deployment Stress Resilience-Humor-Team Building Retreats for the US Army.  The Doc is the author of Practice Safe Stress, The Four Faces of Anger, and Preserving Human Touch in a High Tech World.  Mark’s award-winning, USA Today Online "HotSite" – www.stressdoc.com – was called a "workplace resource" by National Public Radio (NPR).  For more info, email:  stressdoc@aol.com.