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Friday, March 14, 2014

Building Stress Resilience: Five Part Series

Through the wonders of Linked-in I connected with a Nurse-Research Analyst working for a national insurance/health benefits consulting firm.  This health expert wants to address the stress-related factors that contribute to the “Big Four Impacting Workplace Wellness”:  high blood pressure, high cholesterol, obesity, and alcohol and smoking.  (For the last abusive symptom mix, with a touch of cynicism, I suggested an expansion of the category.  Follow the government’s nomenclature; call it ATF:  Alcohol, Tobacco & Firearms!  As you may already know, I would add Sleep to our “Medical MT. Rushmore.”)  As this consultant explained, wearing a pedometer is useful but hardly sufficient to address the near crisis health conditions.

We agreed I would present a 20 minute phone conference to the health benefits team of a client company.  The goal was providing future “Lunch and Learn” wellness programs to company employees.  It went well enough that two days later the company’s health benefits team in Charlotte also asked for a stress resilience phone conference.

The Birth of a Series and a Good Omen

But perhaps the most important moment was when the coordinating consultant asked if I could put together a series of “Stress Resilience” programs.  That was all the encouragement needed.  It’s as if this idea had already been gestating, and only needed a little prodding to come kicking and screaming out into the world.  Knocking out a stress segment a day...a new ready to roll and bounce Stress Doc offering.


Each program segment has a blurb and five objectives.  Also, knowing she would have to sell me and the stress resilience concept to her boss, the Nurse Consultant asked me to address the question of my qualifications to deliver the series.  Career path and skills-based outlines follow the five program blurbs and objectives.  Also recent and past, including military, testimonials.

Clearly, this is a series I am opening up to the universe.  In fact, yesterday brought a good omen.  An Army Officer/recent Company Commander that I met a few years back while leading a program for Command Officers at Ft Hood, TX, dropped me a Linked-in note.  K. asked if he might pass my name to the Media Relations Officer at Ft. Irwin, Cal.  Stress Resilience is the buzz in the Army.  We were definitely on the same wavelength!  (Actually, he initially asked if I might be interested in doing a radio talk-show.  Interested…for years my objective has been to get enough exposure so I’m finally arrested for indecency!)
 
Await your ideas on content – additions and subtractions – on edits, elaborations, questions, etc.  Please feel free to share.

Remember, my motto:  Have Stress?  Will Travel:  A Smart Mouth for Hire!  Thanks,
 
Mark
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1)  Blending Burnout Prevention/Recovery, Psychological Hardiness and Natural SPEED

2)  Proactively Engaging with Change and Loss, Trauma and Bad Habits: Grieve, Let Go, Seek One in the Know and Grow with the Flow

3)  Empathic Assertion: A Communication Skillset for Disarming Power Struggles and Defusing Critical Aggressors while Developing Integrity, Collaboration, and Trust

4) The HARP Method: Blending Healing Humor, Acknowledging flaws and foibles, practicing Resilient Risk-taking, and overcoming Procrastination

5)  Designing Resilient and Responsive (“R and R”) Teams: A “Helmets Off and Hands On” and “High Tech and Human Touch” (HT2) Approach
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1)  Building Stress Resilience:  Blending Hardiness, Burnout Prevention/Recovery, and Natural SPEED

In a 24/7 world that's cycling from “do more with less reorganizing to ever faster upgrading” managing stress and achieving better balance and sense of control of one’s mind-body health, work-life, and psycho-social-organizational systems are vital.  The challenges to wellness, morale, and productivity have never been greater, especially in times of rapid change or organizational cultural transition.

Have no fear…Mark Gorkin, "The Stress Doc" ™, is here with his dynamic and interactive, thought-provoking, inspiring, and FUN-filled presentation and small group exercises.  Learn to recognize stress smoke signals, recover from or prevent burnout, develop stress resilience or “psychological hardiness” (especially useful in transitional times).  In addition, learn of the Stress Doc’s self-designed Six “R” burnout recovery plan.  Discover the Stress Doc's Natural SPEED model and method for expanding personal energy, stress resiliency, cognitive agility, and emotional integrity.  And finally, experience the Stress Doc as a “healing humorist,” that is, his pioneering work in the field of psychologically humorous rap music “Shrink Rap” ™ Productions.

Seek the higher power of Stress Doc humor:  May the Farce Be with You
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OBJECTIVES

1.  Rapidly and playfully identify stress smoke signals; discover the “Four Stages of Burnout”

2.  Overcome and prevent burnout by learning to “let go”; in a small group exercise, explore the challenge of “letting go vs. holding on”; gain the company-based research for thriving in transition – the “Four ‘C’s of Psychological Hardiness”

3.  Discover the Stress Doc’s Six “R”s Personal Burnout Recovery/Rejuvenation Model: Running (an Exercise Regimen), Reading, Retreating, Writing, Relating and Risk-taking

4.  Discover “The Stress Doc’s Stress Resiliency, Brain-Body Agility and Emotional Integrity Formula for Natural SPEED – Sleep, Priorities, Passion, Empathy, Exercise and Diet”

5.  Experience “healing humor” through the Stress Doc’s acclaimed “Shrink Rap” ™

Don’t miss your appointment with the Stress Doc!
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2)  Proactively Engaging with Change and Loss, Trauma and Bad Habits: Grieve, Let Go, Seek One in the Know and Grow with the Flow
 
We live and work in a TNT/3-D – Time-Numbers-Technology/Driven, Distracted & Disruptive – World where upgrading, restructuring, and uncertainty seem constant and everything happens NOW.  Not surprisingly, stress resilience requires dealing productively with loss and change – whether involving people and projects or deliverables and dreams.  The blow may also come from the unexpected departure, illness, and death of a beloved colleague, team member, or leader.  It is critical to have a mindset, skillset, and support-set for effectively and resourcefully engaging with and learning from loss and change, grief or trauma.

Have no fear…Mark Gorkin, "The Stress Doc" ™, is here with his dynamic and interactive, thought-provoking, inspiring, and FUN-filled presentation and small group exercises.  Recognize the “danger and opportunity” in personal-professional change and crisis.  Understand how personal baggage may become a heavy anchor.  Especially in times of major transition or uncertainty, the ability to:  a) quickly yet meaningfully process emotions, especially angst and anger, yet also realize grief has its own personal timeline, b) understand the difference between natural, self-healing grief and life-constricting clinical depression, c) know when to seek out a “stress buddy” or supervisor, mentor or professional health advisor, d) consider a “good enough” range of options and move in a new direction by making “sadder but wiser” (even if imperfect) decisions, e) reconsider limitations or restrictions of an outmoded past and f) envision and remodel a new – streamlined or expanded – personal-professional identity, reliable support-resource pool, and future career-life path is vital.  Also invaluable is the capacity for finding healing humor in “somber circumstances and irksome tasks” (as noted by the pioneering humanist, Helen Keller.)  Finally, sometimes it’s our own rigid restrictions or self-defeating habits (or addictions, alas) that trap and drain us.  Once again the mind-body-spirit pass is in the impasse:  Grieve, Let Go, Seek One in the Know and Grow with the Flow!

Seek the higher power of Stress Doc humor:  May the Farce Be with You.
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OBJECTIVES

1.  Understand why many freeze, flee or fight change rather than face and reframe it and then flow

2.  Engage in a small group exercise that illustrates the danger and opportunity” in loss or change, trauma or crisis; learn to recognize and “Confront Your Intimate FOE” and grapple with “Grief Ghosts”

3.  Learn what it means and what it takes to truly “let go” (including recognizing the “stages of grief”), manage the edgy unknown, and be open to new ideas and future possibilities

4. Discover why and how healing and harmonizing humor can enable individuals, departments, and all manner and sizes of teams to break through grief barriers, overcome dysfunctional conflict, and reengage as a vital community

5.  Experience a relaxation-visualization exercise that examines and helps you begin to “let go” of rigidities and self-defeating habits or behavior patterns while envisioning yourself in a new and proactive light.

Don’t miss your appointment with the Stress Doc!
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3)  Empathic Assertion:  A Communication Skillset for Disarming Power Struggles and Defusing Critical Aggressors while Developing Integrity, Collaboration, and Trust
 
In times of rapid change, when people are operating with significant stress and uncertainty – at work and/or in their home lives – workplace tension will often have a communication and conflict component.  Add a high demand work world, where employees experience:  a) regular disruptions in the control of their work, their output, or schedule, b) face significant staffing, resource, training, support, career promotion, and chronic time pressures, c) interact with a top-down, slow-responding, or remote chain of command not open to diverse ideas, and/or e) perceived “favoritism,” rumor-driven cliques, or “stress carriers” permeate the environment…Not surprisingly, research suggests as much as 75% of workplace stress has an interpersonal component!
 
Once again, Mark Gorkin, "The Stress Doc" ™, is here with his dynamic and interactive, thought-provoking, inspiring, and FUN-filled presentation and small group exercises.  Reduce interpersonal tension and create a more open and participatory work culture by walking the Doc’s Triple “A” and “PRO Relating” talk.  Especially discover what showing genuine “Respect” and being “Responsible” really mean.  Practice “Empathic and Tactical-Tactful Assertion” skills, including the trust-building power of asking “Good Questions” and “meta-communicating” for disarming power struggles and defusing critical aggressors.  Discover the “Art of Active and Reflective Listening and Questioning.”  And finally, learn different conflict problem solving styles and employ the Thomas-Kilmann Conflict Inventory to engage “Collaboratively” with a real personal-professional issue.
 
Seek the higher power of Stress Doc humor:  May the Farce Be with You.
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OBJECTIVES
 
1.  Discover the Triple “A” – Authority-Autonomy-Accountability – for fostering a climate of Individual/Organizational Responsibility and Resiliency (aka “Helmet’s Off and Hands On”)
 
2.  Restore a Four “R” culture that fosters PRO – Professional-Reciprocal-Ongoing – Relating:  being Respectful-Real-Responsible-Responsive; learn new, thought-provoking ways of envisioning the Four “R”s
 
3.  Through modified and fun role-play, gain “empathic assertion” skills for defusing power struggles by asking courageous “Good Questions” and building trust; learn to tactically and tactfully disarm a critical aggressor
 
4.  Discover the “Art of Active and Reflective Listening and Questioning”; learn to clarify and be concise; paraphrase and pause; differentiate reaction from response and when and how to reflect and reveal; mutually strategize and summarize
 
5.  As a small group exercise, use the Thomas-Kilmann Conflict Styles Inventory to address “collaboratively” a real conflict situation; discover the creativity by harnessing diversity.
 
Don’t miss your appointment with the Stress Doc!
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4)  The HARP Method:  Blending Healing Humor, Acknowledging flaws and foibles, practicing Resilient Risk-taking, and overcoming Procrastination

As the world moves, spins, and evolves at an ever faster pace, learning to engage in conscious and calculated risk-raking is a necessary tool for survival and adaptation.  Despite anxieties, doubts, and/or resistances, being decisive while knowing when to exercise restraint (e. g, understanding when to spur to action or when to purposefully place some reins on unbridled passion) are critical resiliency components.  And while reflection is often a plus…inertia invariable becomes a self-defeating trap.  So first off, let’s confront that aversive and subversive “P”-word – Procrastination.  Next, how to find that optimal balance between “stability and chaos,” to be open to the new but also apprentice long enough to develop some real mind-body muscles, meaningful experience, and maybe even some hard-earned wisdom?  And perhaps the two most important mantra-tools in the “Resilient Risk-Taking” mind-mood tool box:  a) “Learn to Fail or Fail to Learn” and b) “Laugh at One’s Own Flaws and Foibles”
 
Have no fear (well, perhaps a little)…Mark Gorkin, "The Stress Doc" ™, is here with his dynamic and interactive, thought-provoking, inspiring, and FUN-filled presentation and small group exercises.  Through fast-paced presentation and group interaction, gain skills and strategies for playing the HARP:  overcoming procrastination and establishing better organizational patterns.  Discover the key steps to becoming a “Resilient Risk-Taker; for yourself and team members, learn to appropriately apply “healing humor” to better reduce the “ego” and “egoal” risk of trial and error; develop a multi-faceted – “learner not loser” – view of failure. And finally, bring it all together:  a) overcome procrastination, b) take a small but meaningful risk, c) engage in self-affirmation by share self-effacing and healing/harmonizing humor, and d) strengthen team cohesion and resilience by engaging in the Stress Doc’s acclaimed “Four Word Exercise.”
 
Seek the higher power of Stress Doc humor:  May the Farce Be with You.
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OBJECTIVES

1.  Grasp the dynamics behind why we procrastinate; learn to PANIC to achieve “Emancipation Procrastination”
 
2.  Engage in a small group/peer consultation exercise to strengthen strategic time organization
 
3.  Learn the “Four Steps of Resilient Risk-Taking” – from “Aware-ily Jump in Over Your Head” to “Design for Error and Opportunity, Exploration and Integration”
 
4.  Appreciate the power of “healing and harmonizing humor” for fostering individual and team resiliency; discover a simple too for evolving as a healing humorist
 
5.  Participate in the powerful, inspiring, and FUN stress- and group resiliency- as well as camaraderie- building exercise – “Confronting the Intimate FOE.”
 
Don’t miss your appointment with the Stress Doc!
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5)  Designing Resilient & Responsive (“R and R”) Teams:  A “Helmets Off & Hands On” and “High Tech and Human Touch” (HT2) Approach
 
In today’s 24/7, hyper-paced world, building personal-professional stress resilience is certainly a vital and necessary step.  However, it is not sufficient.  We need to weave a safe and secure net of interdependent relations.  This support net knows that in times of stress and conflict, productive problem solving is often less a matter of “fight or flight” and more “tend and befriend.”  (Of course, some individual and group conflict is inevitable and needs to be addressed with “good enough” skill, honest dialogue, and personal-professional integrity.)  Evolving team leader/member communication-relationship transparency and trust enhances the likelihood of:  a) constructive engagement, b) meaningful resolution, as well as c) strengthened team consensus, cohesion, and resilience.  And in the workplace the ideal group to provide that revitalizing mix of “high tech/task and human touch” is the work team.  How can a work team live up to its potential for generating “R and R” – Resilience and Responsiveness?  Discover a group process for cultivating the Stress Doc’s notion of “team synergy”:  where the whole is not just greater than the sum of the parts, but the parts evolve into purposeful partners!
 
And in the final session, Mark Gorkin, "The Stress Doc" ™, is here with his dynamic and interactive, thought-provoking, inspiring, and FUN-filled presentation and small group exercises.  Discover the Doc’s “Helmet’s Off and Hands On” method for cultivating a “High Tech and Human Touch (HT2) ™ Culture.”  Appreciate why and how “winning” teams blend “Individual Creativity and Interactive Community.”  Engage in a “Barriers and Bridges” exercise for developing “Resilient and Responsive” teams.  Learn “how to” structures and techniques for facilitating team member participation in and commitment to both individual and group vision and goals.  At the same time, it’s vital that team members and, especially, leaders know how to professionally engage dis-eased, disruptive, or dysfunctional group members.  And lastly, close with a strategic “Five Session Series Review and Next Steps.”
 
Seek the higher power of Stress Doc humor:  May the Farce Be with You.
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OBJECTIVES
 
1.  Understand why “There’s no ‘I’ in team” may not be the best team mantra; grasp the importance of “Helmets Off and Hands On” and the Triple “A” for building “Winning” teams

2.  Engage in the acclaimed “3-D – Discussion-Drawing-Diversity – Team Building Exercise”; identify key barriers to more coordinated, supportive, and productive teams

3.  Engage in the follow-up “Consultation Problem Solving Team Role-Play”; build communicational and structural bridges for more coordinated and supportive, focused and productive, diverse and synergistic teams; discover the “Stress Doc’s Elite Eight for Building Resilient and Responsive Teams”

4.  Explore constructive ways for team leaders and team members to respond to a disruptive “stress carrier”

5.  Closing review of what participants have learned/applied; finally, strategic next steps and commitments for “Sustaining Stress and Team Resilience.”

Don’t miss your appointment with the Stress Doc!
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Why Mark Gorkin, MSW, LICSW, the “Stress Doc” ™, is the right person to deliver this “5-Part Building Stress Resilience Series”:
 
Overview:  Stress Resilience Background and Experience, Skills and Credits
 
1.  He is a Licensed Clinical Social Worker with over thirty years of private practice and agency experience

2.  After burning out on a doctoral dissertation, he became an expert in the field of stress and burnout, including breaking into radio and television becoming known as the “Stress Doc”; in the ‘80s, had a syndicated “Stress Brake” radio feature with Longhorn Radio Network, University of Texas, Austin

3.  In the ‘80s, as an adjunct, he taught Crisis Intervention/Brief Therapy Techniques to Social Work Grad Students at Tulane University, New Orleans, LA; often had largest elective class enrollment; became known as “Mr. Crisis Intervention”

4.  Over the years he has published hundreds of popular articles on the topics, of stress, burnout, loss and change; in addition to his own blog, his writings are regularly published by the large web platforms – Workforce.com (as a “stress expert,” his Q and A responses to reader’s questions has been a long-running as-needed feature), HR.com, Mental Help Net; his website – stressdoc.com – has been called a “workplace resource” by National Public Radio (NPR); there are a variety of training videos on the site; after many years, he still has a very high ranking on Google for the term “burnout”

5.  He is the author of three “resiliency”-related books:
 
Ø  Resiliency Rap:  The Wit and Wisdom of the Shrink Rapper ™
Ø  Practice Safe Stress:  Healing and Laughing in the Face of Stress, Burnout, and Depression
Ø  The Four Faces of Anger:  Transforming Anger, Rage, and Conflict Into Inspiring Attitude and Behavior

6.  He is an acclaimed keynote speaker, workshop, and retreat leader, having led nearly a thousand programs in the past thirty years for an array of companies, government agencies, non-profits, etc.; areas of specialty include stress resilience/burnout prevention and recovery, conflict and communication skills, transforming loss and change, team building and, most recently, resilient risk-taking and creative leadership; in particular he has led several Pre-Deployment and Post-Deployment Retreat Workshops – “Stress Resilience, Humor, and Team Building” – for various Military Units, especially at Ft. Hood, TX; see testimonials below

7.  In the past five years, he has led a number of resilience-related webinars; for nearly ten years he ran a “Shrink Rap and Group Chat” for AOL; responding rapidly, succinctly, yet meaningfully to participants' Instant Messages (a forerunner of texting) was critical

8.  Living in the DC area since 1990, he has considerable experience with federal, county, and city government agencies; he has collaborated with many EAP programs/professionals

9.  In the ‘90s, he was a Stress and Violence Prevention Consultant for the US Postal Service; both management and the unions wrote letters of praise regarding his contribution to workforce productivity and morale

10.  For the past three years through the present, he has been doing Critical Incident/Trauma-Grief Intervention Consulting for Business Health Services HQd in Baltimore, MD; and periodically over the past twenty years as an independent contractor, he’s done Critical Incident work for a variety of government agencies; his inspiring manner even emerges in CI work, e.g., after two recent 20-minute critical incident/grief sessions with staff, a Hospital Chaplin commented:  “You had them in the palm of your hands!”
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Stress Resilience Speaking/Training Skills and Tools

1.  He is a dynamic, high energy, and inspiring presenter that helps audiences get more FIT:  his programs are FUN, Interactive, and Thought-provoking; after a program, people often approach commenting on the great energy and ideas; his programs involve and evolve a lively rhythm of group interaction/exercises, take-home ideas and bullets, and Q and A

2.  As many have noted, his ability to integrate skillfully humor and play in programs, even with serious or somber subjects – from speaking to critical interventions – helps him capture people’s attention and his message stand out; as he once penned:  People are less defensive and more open to a serious message gift-wrapped with humor!

3.  The 5- part program illustrates the diversity and range of professional experience as a speaker, workshop/trainer, therapist, stress, critical incident/grief- and team-building consultant, retreat leader, chat group leader/facilitatorauthor and writer.  He has integrated a powerful array of topics for his “Stress Resilience” arsenal:  stress resilience/burnout prevention and recovery, conflict and communication skills, transforming loss and change, team building and, most recently, resilient risk-taking and creative leadership

4.  He is comfortable and experienced working with organizations in both the private and not-for-profit sectors and with audiences of varying sizes – ranging from less than twenty to two hundred or more

5.  His electronic media and public speaking/teaching/writing experience has honed an ability to synthesize and express complex ideas into manageable and memorable concepts and tools; his revision of the old KISS standard:  Keep It Simple and Smart!; from his days in TV and radio, he projects energy and enthusiasm whether he can literally touch an audience member or not

6.  He is adept at facilitating group discussion; in fact he often sees himself as “an orchestra leader, helping others (including teams) bring out their best music”

7.  He is adept at fielding audience questions on the fly; this process often elicits personal-professional (yet appropriate, on point and concise) stories that truly bring to light and life meaningful responses to participants’ questions and concerns

8.  As a workshop and retreat leader, engaging interactive programs along with a facility for “Emotional Intelligence” helps break down communication and status barriers among participants; one military commander noted that after a stress-team building program, during a follow-up meeting, his senior officers and senior sergeants had the most open, least contentious and territorial, and most productive pre-deployment retreat

9.  His substance and style have been noted as supporting and affirming top management’s mission and values

10.  Audiences love his closing:  the Doc’s pioneering effort in the field of psychologically humorous “rap” music – Shrink Rap ™ Productions!
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